ND
NOMFUNDO D

1 reviews | Active since Mar 2014

16 Dec 2021, 16:24

Luno Locked my Account‼️ And taking forever to Unlock‼️

Luno DOES NOT even deserve 1 star! Nothing , Nada‼️

Greetings I would really need HelloPeter to assist me here. I’ve had a beautiful experience before about 10+years ago when I needed help with one cellular company and Peter fought for me. This time around I need great help with Luno. My account has been locked since Sat when I deposited money and bought Bitcoin, problem started when I needed to send Btc out for investment but it limited my daily limit to 0. Since then it’s been locked. I’ve communicated with them via emails and lots of chats and followed all steps instructed by them to use but it’s been 1 story of my case is being looked into by a specialised unit. Can you guys kindly assist please, time is really against me and I have bills to pay.

0
Replies (3)
Luno
Luno's reply16 Dec 2021, 16:58
Official
Hi Nomfundo, 

Thank you for sending in your documentation. 

We've had a look into your query and can confirm that our specialised team is reviewing your account lock. Once resolved, our team will be in contact with you. 

We appreciate your patience and apologise for any inconvenience caused. 

ND
NOMFUNDO D's update17 Dec 2021, 15:43
Reviewer Update
🛑I want to report a bug, *** KINDLY UNLOCK MY ACCOUNT IT’s NOT FUNNY ANYMORE (Since Sat, the 11th )‼️‼️

I thank you
As much as I missed your calls coz I was busy at work with my patients, I SERIOUSLY DO NOT UNDERSTAND THE ENTIRE ALMOST WHOLE 7 DAYS DELAY IN UNLOCKING MY ACCOUNT.
I’ve VERIFIED MY IDENTITY, CHANGED PASSWORD AND MOBILE NUMBER EVEN TOOK A ****** SELFIE FOR CRYING OUT LOUD.
I EVEN TOOK IT TO HELLOPETER.COM
INSTEAD I’’M GETTING A CALL (WHICH I EVEN MISSED) , WHAT DO WE REALLY NEED TO DISCUSS OR TALK ABOUT?

SHOULD I TAKE IT TO HELLOPETER.COM AGAIN AND BLACK TWITTER NOW FOR A BEAUTIFUL REVIEW?

IM SO SO DONE WITH LUNO‼️.. I JUST WANT ACCESS TO MY MONEY AND I SWITCH WALLET ADDRESS TO THE AWESOME PROFESSIONAL BLOCKCHAIN EVERYONE HAS BEEN RECOMMENDING.😏😕😞😢🥺😢🥺😢🥺🥺🥺😢😡😡🤬

YOU GUYS ARE REALLY BRINGING OUT THE WORST IN ME.‼️

Nomfundo Dzingwa
Physiothe******
***
Luno
Luno's reply19 Dec 2021, 14:11
Official
Hi Nomfundo, 

We're sorry to hear you missed our call. We see that you have been in contact with us via chat and our team will call you on Monday so that we can resolve your account lock. 

Thank you again for your patience.