MS
Moegamat S
1 reviews | Active since Jul 2023
26 Jul 2023, 12:58
LUNO LIQUIDATION OR BUSINESS RESCUE IT SEEMS
Luno must be busy being liquidated or placed under some kind of business rescue. They have been promising me via email that they busy with my refund, THING IS ITS BEEN 36 DAYS LATER AND STIL PROMISES BUT NO MONEY. DOESNT SOUND LIKE A BIG COMPANY THATS LIQUID TO ME. TAKE YOUR FUNDS OUT OF YOUR LUNO WALLET WHILE YOU CAN. LOOKS LIKE THE SHIP HAS STARTED SINKING !!!
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
26 Jul 2023, 14:12Hi Moegamat,
Thank you for getting in touch with us via HelloPeter.
After reviewing your account, I can confirm that your ticket is currently with our specialized team. We do apologize for the frustration and inconvenience you have experienced due to the delay in processing the reversal of your funds. These delays have been caused by high query volumes, however, this does not mean that your case is being treated lightly.
I completely empathize with your feelings about the extended waiting period, and I truly appreciate your patience. Our payments team has been working diligently to rectify the issue.
At this point, we are unable to provide you with a specific timeline for the completion of the process, but rest assured that we're committed to returning the funds to the depositing bank account as soon as possible.
Your continued patience and understanding are greatly appreciated.
^ UG
Thank you for getting in touch with us via HelloPeter.
After reviewing your account, I can confirm that your ticket is currently with our specialized team. We do apologize for the frustration and inconvenience you have experienced due to the delay in processing the reversal of your funds. These delays have been caused by high query volumes, however, this does not mean that your case is being treated lightly.
I completely empathize with your feelings about the extended waiting period, and I truly appreciate your patience. Our payments team has been working diligently to rectify the issue.
At this point, we are unable to provide you with a specific timeline for the completion of the process, but rest assured that we're committed to returning the funds to the depositing bank account as soon as possible.
Your continued patience and understanding are greatly appreciated.
^ UG
Luno's reply26 Jul 2023, 14:12
Official
Hi Moegamat,
Thank you for getting in touch with us via HelloPeter.
After reviewing your account, I can confirm that your ticket is currently with our specialized team. We do apologize for the frustration and inconvenience you have experienced due to the delay in processing the reversal of your funds. These delays have been caused by high query volumes, however, this does not mean that your case is being treated lightly.
I completely empathize with your feelings about the extended waiting period, and I truly appreciate your patience. Our payments team has been working diligently to rectify the issue.
At this point, we are unable to provide you with a specific timeline for the completion of the process, but rest assured that we're committed to returning the funds to the depositing bank account as soon as possible.
Your continued patience and understanding are greatly appreciated.
^ UG
Thank you for getting in touch with us via HelloPeter.
After reviewing your account, I can confirm that your ticket is currently with our specialized team. We do apologize for the frustration and inconvenience you have experienced due to the delay in processing the reversal of your funds. These delays have been caused by high query volumes, however, this does not mean that your case is being treated lightly.
I completely empathize with your feelings about the extended waiting period, and I truly appreciate your patience. Our payments team has been working diligently to rectify the issue.
At this point, we are unable to provide you with a specific timeline for the completion of the process, but rest assured that we're committed to returning the funds to the depositing bank account as soon as possible.
Your continued patience and understanding are greatly appreciated.
^ UG
MS
Moegamat S's updateReviewer Update
26 Jul 2023, 15:37Imagine a big company like Luno, promising you for 36 days and counting that they are processing you payment !!! Sounds ***** and fishy at the same time especially if a big company like Luno cannot give you a fixed date as to when they will return your funds. Guys do not put monies on Luno platform. They close your account and use that very thing they just did , without reason or prior notification , as an excuse not to pay your monies back or the say the busy processing your refund BUT FOR 36 DAYS 🤬 DONT SOUND OR SMELL RIGHT
MS
Moegamat S's update26 Jul 2023, 15:37
Reviewer Update
Imagine a big company like Luno, promising you for 36 days and counting that they are processing you payment !!! Sounds ***** and fishy at the same time especially if a big company like Luno cannot give you a fixed date as to when they will return your funds. Guys do not put monies on Luno platform. They close your account and use that very thing they just did , without reason or prior notification , as an excuse not to pay your monies back or the say the busy processing your refund BUT FOR 36 DAYS 🤬 DONT SOUND OR SMELL RIGHT
Luno's replyOfficial
26 Jul 2023, 17:10Hi Moegamat,
Thanks for your response.
We can assure you that this matter is being dealt with accordingly, and you will receive feedback via email from the relevant team.
We kindly request your continued patience and understanding while we work to resolve this for you.
^CP
Thanks for your response.
We can assure you that this matter is being dealt with accordingly, and you will receive feedback via email from the relevant team.
We kindly request your continued patience and understanding while we work to resolve this for you.
^CP
Luno's reply26 Jul 2023, 17:10
Official
Hi Moegamat,
Thanks for your response.
We can assure you that this matter is being dealt with accordingly, and you will receive feedback via email from the relevant team.
We kindly request your continued patience and understanding while we work to resolve this for you.
^CP
Thanks for your response.
We can assure you that this matter is being dealt with accordingly, and you will receive feedback via email from the relevant team.
We kindly request your continued patience and understanding while we work to resolve this for you.
^CP