Luno limited communications
I cannot withdraw money from my Luno wallet. Cannot find heading on their website where to ask why and what to do etc.
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Replies (3)0
Replies (3)
Luno's replyOfficial
27 Sept 2022, 10:45Hi Pieter,
Thanks for your review and we apologize for the ongoing issue.
The reason you cannot withdraw from your account at this point is due to a lock placed on your account that is preventing the withdrawal function from proceeding.
After reviewing your account, we are in the process of unlocking it, however, we have not received a response to an email sent to you on 17/6/2022 requesting a more convenient time to be contacted.
Please note that a security call is the last step in our security process before we can action an unlock on your account. Kindly respond to this email and we will contact you as soon as we can!
We look forward to hearing back from you and resolving this issue.
^ UG
Thanks for your review and we apologize for the ongoing issue.
The reason you cannot withdraw from your account at this point is due to a lock placed on your account that is preventing the withdrawal function from proceeding.
After reviewing your account, we are in the process of unlocking it, however, we have not received a response to an email sent to you on 17/6/2022 requesting a more convenient time to be contacted.
Please note that a security call is the last step in our security process before we can action an unlock on your account. Kindly respond to this email and we will contact you as soon as we can!
We look forward to hearing back from you and resolving this issue.
^ UG
Luno's reply27 Sept 2022, 10:45
Official
Hi Pieter,
Thanks for your review and we apologize for the ongoing issue.
The reason you cannot withdraw from your account at this point is due to a lock placed on your account that is preventing the withdrawal function from proceeding.
After reviewing your account, we are in the process of unlocking it, however, we have not received a response to an email sent to you on 17/6/2022 requesting a more convenient time to be contacted.
Please note that a security call is the last step in our security process before we can action an unlock on your account. Kindly respond to this email and we will contact you as soon as we can!
We look forward to hearing back from you and resolving this issue.
^ UG
Thanks for your review and we apologize for the ongoing issue.
The reason you cannot withdraw from your account at this point is due to a lock placed on your account that is preventing the withdrawal function from proceeding.
After reviewing your account, we are in the process of unlocking it, however, we have not received a response to an email sent to you on 17/6/2022 requesting a more convenient time to be contacted.
Please note that a security call is the last step in our security process before we can action an unlock on your account. Kindly respond to this email and we will contact you as soon as we can!
We look forward to hearing back from you and resolving this issue.
^ UG
's updateReviewer Update
27 Sept 2022, 17:43I did not receive that email, requesting a more convenient contact time. The only way I have had to contact you up to now, has been "Hellopeter.
I do not know where I stand with you now, particularly with regards 2 factor thing. I do not even know if what I have been using of late, is just that.
I do not know where I stand with you now, particularly with regards 2 factor thing. I do not even know if what I have been using of late, is just that.
's update27 Sept 2022, 17:43
Reviewer Update
I did not receive that email, requesting a more convenient contact time. The only way I have had to contact you up to now, has been "Hellopeter.
I do not know where I stand with you now, particularly with regards 2 factor thing. I do not even know if what I have been using of late, is just that.
I do not know where I stand with you now, particularly with regards 2 factor thing. I do not even know if what I have been using of late, is just that.
Luno's replyOfficial
27 Sept 2022, 17:49Hi Pieter,
I have had the email resent to you as we speak and you should have it in your email inbox.
Thank you for your patience. We will ensure that this is resolved swiftly.
^MM
I have had the email resent to you as we speak and you should have it in your email inbox.
Thank you for your patience. We will ensure that this is resolved swiftly.
^MM
Luno's reply27 Sept 2022, 17:49
Official
Hi Pieter,
I have had the email resent to you as we speak and you should have it in your email inbox.
Thank you for your patience. We will ensure that this is resolved swiftly.
^MM
I have had the email resent to you as we speak and you should have it in your email inbox.
Thank you for your patience. We will ensure that this is resolved swiftly.
^MM