MD
Mthobisi D
1 reviews | Active since Jul 2022
11 Sept 2025, 15:52
Luno is the worst!
I deposited money into my Luno account and my Luno account got locked in less than 5 minutes!
I asked why my account got locked, you never gave me a valid answer!
You asked for my video verification and the bank statement of my bank account I used to make the deposit, I gave you everything you needed from me!
I asked again, why did my account got locked, you never gave me a valid answer!
Now, since you have gotten everything that confirms the legitimacy of my deposit, you now fail to respond to me through email!
The same 5 minutes it took you to lock my account is now not invested when I need my account unlocked?
Be professional!
You cannot tell me it is hard for you to unlock my account so I may withdraw my money from your App so I can stop using your services.
Helpful (0)
Replies (7)0
Replies (7)MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 16:25Now you are claiming that the bank statement I sent you is not the bank statement you want?
The same transactions you are looking for, are clearly visible on the bank statement I sent to you. What you are doing now, does not make any valid sense!
The same transactions you are looking for, are clearly visible on the bank statement I sent to you. What you are doing now, does not make any valid sense!
MD
Mthobisi D's update11 Sept 2025, 16:25
Reviewer Update
Now you are claiming that the bank statement I sent you is not the bank statement you want?
The same transactions you are looking for, are clearly visible on the bank statement I sent to you. What you are doing now, does not make any valid sense!
The same transactions you are looking for, are clearly visible on the bank statement I sent to you. What you are doing now, does not make any valid sense!
MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 16:26Exactly why I say, you are being very much unprofessional now!
MD
Mthobisi D's update11 Sept 2025, 16:26
Reviewer Update
Exactly why I say, you are being very much unprofessional now!
Luno's replyOfficial
11 Sept 2025, 16:41Hi Mthobisi,
We're sincerely sorry to note your experience.
Due to the nature of your concern, we're unable to discuss it on this platform, but we assure you that this matter is with a specialized team and we're working to resolve this for you.
The team will ensure you're updated via email accordingly.
We appreciate your cooperation and look forward to resolving this matter.
^CP
We're sincerely sorry to note your experience.
Due to the nature of your concern, we're unable to discuss it on this platform, but we assure you that this matter is with a specialized team and we're working to resolve this for you.
The team will ensure you're updated via email accordingly.
We appreciate your cooperation and look forward to resolving this matter.
^CP
Luno's reply11 Sept 2025, 16:41
Official
Hi Mthobisi,
We're sincerely sorry to note your experience.
Due to the nature of your concern, we're unable to discuss it on this platform, but we assure you that this matter is with a specialized team and we're working to resolve this for you.
The team will ensure you're updated via email accordingly.
We appreciate your cooperation and look forward to resolving this matter.
^CP
We're sincerely sorry to note your experience.
Due to the nature of your concern, we're unable to discuss it on this platform, but we assure you that this matter is with a specialized team and we're working to resolve this for you.
The team will ensure you're updated via email accordingly.
We appreciate your cooperation and look forward to resolving this matter.
^CP
MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 20:36I still ask you, a simple question.
Since I did the video verification & sent you the bank statement you needed...that same bank statement that shows proof of the transactions you are looking for. Why are you claiming I used a different bank to deposi into my Luno account, since you see the transactions you are ĺooking for from the bank statement I sent you?
I ask again, why delay this whole process of unlocking my account by bringing up things that simply do not make any sense?
Why not unlock my account so I may withdraw my money from you so I may officially end working using Luno?
I will continue writing everywhere until you release my money. That is my money. Not yours. I will also post those ridiculous email requests your team keeps sending me. What you are doing does not show that your brain-cells are active!
Since I did the video verification & sent you the bank statement you needed...that same bank statement that shows proof of the transactions you are looking for. Why are you claiming I used a different bank to deposi into my Luno account, since you see the transactions you are ĺooking for from the bank statement I sent you?
I ask again, why delay this whole process of unlocking my account by bringing up things that simply do not make any sense?
Why not unlock my account so I may withdraw my money from you so I may officially end working using Luno?
I will continue writing everywhere until you release my money. That is my money. Not yours. I will also post those ridiculous email requests your team keeps sending me. What you are doing does not show that your brain-cells are active!
MD
Mthobisi D's update11 Sept 2025, 20:36
Reviewer Update
I still ask you, a simple question.
Since I did the video verification & sent you the bank statement you needed...that same bank statement that shows proof of the transactions you are looking for. Why are you claiming I used a different bank to deposi into my Luno account, since you see the transactions you are ĺooking for from the bank statement I sent you?
I ask again, why delay this whole process of unlocking my account by bringing up things that simply do not make any sense?
Why not unlock my account so I may withdraw my money from you so I may officially end working using Luno?
I will continue writing everywhere until you release my money. That is my money. Not yours. I will also post those ridiculous email requests your team keeps sending me. What you are doing does not show that your brain-cells are active!
Since I did the video verification & sent you the bank statement you needed...that same bank statement that shows proof of the transactions you are looking for. Why are you claiming I used a different bank to deposi into my Luno account, since you see the transactions you are ĺooking for from the bank statement I sent you?
I ask again, why delay this whole process of unlocking my account by bringing up things that simply do not make any sense?
Why not unlock my account so I may withdraw my money from you so I may officially end working using Luno?
I will continue writing everywhere until you release my money. That is my money. Not yours. I will also post those ridiculous email requests your team keeps sending me. What you are doing does not show that your brain-cells are active!
Luno's replyOfficial
12 Sept 2025, 09:23Hi Mthobisi,
Please note we have reached out via email regarding your query.
We appreciate your cooperation and look forward to resolving this matter.
^KB
Please note we have reached out via email regarding your query.
We appreciate your cooperation and look forward to resolving this matter.
^KB
Luno's reply12 Sept 2025, 09:23
Official
Hi Mthobisi,
Please note we have reached out via email regarding your query.
We appreciate your cooperation and look forward to resolving this matter.
^KB
Please note we have reached out via email regarding your query.
We appreciate your cooperation and look forward to resolving this matter.
^KB
MD
Mthobisi D's updateReviewer Update
03 Oct 2025, 02:11Hello.
I had asked you a simple question through email & you are dodging my question.
Since you permanently deleted my Luno account, where did the money that I had in my Luno account go?
Please provide a clear & forward answer this time!
I had asked you a simple question through email & you are dodging my question.
Since you permanently deleted my Luno account, where did the money that I had in my Luno account go?
Please provide a clear & forward answer this time!
MD
Mthobisi D's update03 Oct 2025, 02:11
Reviewer Update
Hello.
I had asked you a simple question through email & you are dodging my question.
Since you permanently deleted my Luno account, where did the money that I had in my Luno account go?
Please provide a clear & forward answer this time!
I had asked you a simple question through email & you are dodging my question.
Since you permanently deleted my Luno account, where did the money that I had in my Luno account go?
Please provide a clear & forward answer this time!
MD
Mthobisi D's updateReviewer Update
05 Oct 2025, 13:33You permanently closed my Luno account due to, allegedly, the activities that were taking place on it.
Before doing that, you had app**** a lock on the same account, due to the same reasoning.
Now you are telling me, you will not give me my money back!
Luno, what did I do to you? Please let's talk
Before doing that, you had app**** a lock on the same account, due to the same reasoning.
Now you are telling me, you will not give me my money back!
Luno, what did I do to you? Please let's talk
MD
Mthobisi D's update05 Oct 2025, 13:33
Reviewer Update
You permanently closed my Luno account due to, allegedly, the activities that were taking place on it.
Before doing that, you had app**** a lock on the same account, due to the same reasoning.
Now you are telling me, you will not give me my money back!
Luno, what did I do to you? Please let's talk
Before doing that, you had app**** a lock on the same account, due to the same reasoning.
Now you are telling me, you will not give me my money back!
Luno, what did I do to you? Please let's talk