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elaine B
1 reviews | Active since Sept 2015
26 Dec 2021, 10:06
Luno is not safe
Unfortunately I lost all my money invested in crypto as the Luno app was hacked while I was transferring to a new phone. How this happened I have no idea and Luno cannot explain this to me. I had a password and a two verification in place. Ever since I cannot trust the Luno app. Luno have indicated that they were sorry to hear what happened but that they are not even going to investigate. Please be careful
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Replies (1)
Luno's replyOfficial
28 Dec 2021, 09:16Hi Elaine,
We're sincerely sorry to hear about your experience.
The security of our customer's account is of utmost importance to us.
We've since responded to your support query and look forward to your response so that we're able to further investigate this matter for you.
As soon as we've received your response as requested, we'll assist you immediately.
We look forward to hearing from you.
^CP
We're sincerely sorry to hear about your experience.
The security of our customer's account is of utmost importance to us.
We've since responded to your support query and look forward to your response so that we're able to further investigate this matter for you.
As soon as we've received your response as requested, we'll assist you immediately.
We look forward to hearing from you.
^CP
Best regards,
Luno's reply28 Dec 2021, 09:16
Official
Hi Elaine,
We're sincerely sorry to hear about your experience.
The security of our customer's account is of utmost importance to us.
We've since responded to your support query and look forward to your response so that we're able to further investigate this matter for you.
As soon as we've received your response as requested, we'll assist you immediately.
We look forward to hearing from you.
^CP
We're sincerely sorry to hear about your experience.
The security of our customer's account is of utmost importance to us.
We've since responded to your support query and look forward to your response so that we're able to further investigate this matter for you.
As soon as we've received your response as requested, we'll assist you immediately.
We look forward to hearing from you.
^CP
Best regards,