GH
GUGUZILE H
1 reviews | Active since Apr 2024
10 Jan 2025, 14:42
Luno is not legit
i did trade crypto with someone on paxful.com and that did paid me into my luno account via rands it was R200,000.00 i did received that paymnet and i brought BTC for R95000 and the was R104000 balance in my luno account then my account was block by luno and they said the bank which i received money from have send a complain then i had to communicate with person who i traded with and he told me that he bank account is up and running and there is no complain that have been sent from his bank and he even call;ed his bank and they said they have not send any complain to anyone then i revert back to luno and told them all that and they keep telling me to wait they are trying to get some responds from the bank so is 8 months now i dont have my money and my account is been close i cant even login to my account i have been asking them to please send back the money to the senders account and they dont want to do that what do you people want from me why dont you want me to have my money because there is no issues from the senders bank
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Replies (5)GH
GUGUZILE H's updateReviewer Update
10 Jan 2025, 14:51i did trade crypto with someone on paxful.com and that did paid me into my luno account via rands it was R200,000.00 i did received that paymnet and i brought BTC for R95000 and the was R104000 balance in my luno account then my account was block by luno and they said the bank which i received money from have send a complain then i had to communicate with person who i traded with and he told me that he bank account is up and running and there is no complain that have been sent from his bank and he even call;ed his bank and they said they have not send any complain to anyone then i revert back to luno and told them all that and they keep telling me to wait they are trying to get some responds from the bank so is 8 months now i dont have my money and my account is been close i cant even login to my account i have been asking them to please send back the money to the senders account and they dont want to do that what do you people want from me why dont you want me to have my money because there is no issues from the senders bank
all the time when i write a review here about them they will come and give me a link to say i must write them via the link when i do so they never respond and if they respond they will say the hold the money because of the sender bank then when i talk with the sender bank they say they dont know anything like that and i should open a case on Luno they have no reason of hold the money and lying that they are the one who report the money so i beg you people allow me to get back my money or just sent it back to the sender account that is very simple
all the time when i write a review here about them they will come and give me a link to say i must write them via the link when i do so they never respond and if they respond they will say the hold the money because of the sender bank then when i talk with the sender bank they say they dont know anything like that and i should open a case on Luno they have no reason of hold the money and lying that they are the one who report the money so i beg you people allow me to get back my money or just sent it back to the sender account that is very simple
GH
GUGUZILE H's update10 Jan 2025, 14:51
Reviewer Update
i did trade crypto with someone on paxful.com and that did paid me into my luno account via rands it was R200,000.00 i did received that paymnet and i brought BTC for R95000 and the was R104000 balance in my luno account then my account was block by luno and they said the bank which i received money from have send a complain then i had to communicate with person who i traded with and he told me that he bank account is up and running and there is no complain that have been sent from his bank and he even call;ed his bank and they said they have not send any complain to anyone then i revert back to luno and told them all that and they keep telling me to wait they are trying to get some responds from the bank so is 8 months now i dont have my money and my account is been close i cant even login to my account i have been asking them to please send back the money to the senders account and they dont want to do that what do you people want from me why dont you want me to have my money because there is no issues from the senders bank
all the time when i write a review here about them they will come and give me a link to say i must write them via the link when i do so they never respond and if they respond they will say the hold the money because of the sender bank then when i talk with the sender bank they say they dont know anything like that and i should open a case on Luno they have no reason of hold the money and lying that they are the one who report the money so i beg you people allow me to get back my money or just sent it back to the sender account that is very simple
all the time when i write a review here about them they will come and give me a link to say i must write them via the link when i do so they never respond and if they respond they will say the hold the money because of the sender bank then when i talk with the sender bank they say they dont know anything like that and i should open a case on Luno they have no reason of hold the money and lying that they are the one who report the money so i beg you people allow me to get back my money or just sent it back to the sender account that is very simple
Luno's replyOfficial
10 Jan 2025, 17:34Hi Guguzile,
We value your review and feedback.
I do see it has been escalated with the specialised team and they will reach out to provide an update. ^EM
We value your review and feedback.
I do see it has been escalated with the specialised team and they will reach out to provide an update. ^EM
Luno's reply10 Jan 2025, 17:34
Official
Hi Guguzile,
We value your review and feedback.
I do see it has been escalated with the specialised team and they will reach out to provide an update. ^EM
We value your review and feedback.
I do see it has been escalated with the specialised team and they will reach out to provide an update. ^EM
GH
GUGUZILE H's updateReviewer Update
10 Jan 2025, 21:44you people have been saying this all the time for about a year now what do you people really want with the money why is it that you people dont want to send the money back to the sender for about a year now you people keep saying you are waiting for the senders bank to respond but the sender have contacted his bank and they said they dont know anything about that please send back the money to the sender and we close all this why are you niot doing that
GH
GUGUZILE H's update10 Jan 2025, 21:44
Reviewer Update
you people have been saying this all the time for about a year now what do you people really want with the money why is it that you people dont want to send the money back to the sender for about a year now you people keep saying you are waiting for the senders bank to respond but the sender have contacted his bank and they said they dont know anything about that please send back the money to the sender and we close all this why are you niot doing that
GH
GUGUZILE H's updateReviewer Update
11 Jan 2025, 09:42i hope they should be and all is needed is for them to send back the money to the senders account
GH
GUGUZILE H's update11 Jan 2025, 09:42
Reviewer Update
i hope they should be and all is needed is for them to send back the money to the senders account
GH
GUGUZILE H's updateReviewer Update
09 Feb 2025, 19:29the team have asked me for all information and i did sent to them all the information since i sent them they have stoped responding to me so what do you people really want because i have an open case with the sender of the money and i have provided you people with all proof regarding the senders account statement and the luno transaction she did so why you people not reversing the money and you people still keeping the money and have stoped responding to me send the money back you people are not legit everyone on the internet is complaining about you people
GH
GUGUZILE H's update09 Feb 2025, 19:29
Reviewer Update
the team have asked me for all information and i did sent to them all the information since i sent them they have stoped responding to me so what do you people really want because i have an open case with the sender of the money and i have provided you people with all proof regarding the senders account statement and the luno transaction she did so why you people not reversing the money and you people still keeping the money and have stoped responding to me send the money back you people are not legit everyone on the internet is complaining about you people