Luno is no good

Item: Luno
Rating: 1
Author: Lize S

I have made a payment to Luno which has been in their bank account for 6 days, without them allocating my money to my account - needless to say the money is still not in my account. They received proof of payment and all confirmations, but to no avail. Please rather use another platform. Terrible terrible!!

Helpful (0)

Replies (3)

Luno's replyOfficial

03 Nov 2021, 09:37

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://www.luno.com/help/tickets/new.

Luno's reply03 Nov 2021, 09:37

Official

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://www.luno.com/help/tickets/new.

Lize S's updateReviewer Update

03 Nov 2021, 09:48

I have been in contact with your customer support since Friday - to no avail.

Lize S's update03 Nov 2021, 09:48

Reviewer Update

I have been in contact with your customer support since Friday - to no avail.

Luno's replyOfficial

04 Nov 2021, 08:36

Hello Lize,

Thank you for informing us of this. We've informed our team of the matter and will get back to you soonest.

Thank you for your patience and ongoing support.

Luno's reply04 Nov 2021, 08:36

Official

Hello Lize,

Thank you for informing us of this. We've informed our team of the matter and will get back to you soonest.

Thank you for your patience and ongoing support.