Luno Is Hiding a July 11 Deposit Failure – Multiple Users Affected, Still No Resolution

I made a deposit of R1000 into my Luno account on July 11, 2025. The funds left my bank instantly. It’s now been 18 days, and Luno still hasn’t credited my account or resolved the issue — despite me sending proof of payment, bank statements, and multiple support emails.

Here’s where it gets worse:

I just came across a complaint from another user, Dustin H., who experienced the exact same problem — a missing deposit made on the exact same day, July 11. Except his was for R20,000.

He, too, has received nothing but generic replies, and like me, is still waiting after 18 days.

This is no longer a personal issue — it’s a pattern, and possibly a massive silent failure in Luno’s payment system. Instead of owning up, Luno is stonewalling everyone, replying with canned responses, and leaving customers in the dark.

There’s no phone number, no escalation path, no urgency, and no care.

I’ve already reported them to the FSCA and am escalating to the Banking Ombudsman. If you’re considering using Luno — don’t. If you already have, check your deposits — especially from July 11.

This company is not safe to trust with your money.