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MA
Marc A

1 reviews | Active since Dec 2022

13 Dec 2022, 16:58

Luno is an unprofessional, and not honest company.

Luno is a very bad company, no respect for client , highly ***********. Luno email me a month ago saying that they block my account because the bank said I sent ***** money to Luno. It was on the 19 of November. On the next Monday I went to the bank to explain myself. The unblocked my account and sent me an email showing my account was clean. I forwarded the email to Luno, provided all the documents Luno asked me. Since the 22nd of November Luno is telling me that the can not join the bank to confirm that I must go to the bank to ask the bank to reply to their emails. I asked them if they are stupid or just unprofessional, so I must stop everything I am doing to go to the bank, i asked them to use the same channel the bank used to contact them, that I ain’t working for them, the must must not give me errands. My assets are freezed, I can not trade, I am loosing money for almost a month now. I don’t advise people to subscribe to Luno, in fact I think Varl is much better for the time I am using them. The worst part is you go to their office in Cape Town, they gave order to lie that they don’t have office there when I saw their office there before. Only God we save us in this Africa.

0
Replies (4)
Luno
Luno's reply13 Dec 2022, 18:29
Official
Hi Marc,

We regret to note this, 

Due to the nature of your query, we are not able to discuss account-related information on this public platform to ensure the security of your Luno account.

Please note I have reviewed your account and I can see that a specialized team from Luno will be in touch with you.

We thank you for your patience and apologize for any inconvenience caused.

^SB

MA
Marc A's update13 Dec 2022, 19:09
Reviewer Update
I give you right to discuss it to public platform, I am tired of your empty polite message for you to go and sit down doing nothing. People next thing I will do I will post all my conversations with Luno for you to understand that they are useless. Do you what is to lock a trader account for a month?
Luno
Luno's reply13 Dec 2022, 20:21
Official
Hi Marc,

We certainly do understand that this may allow you to feel despondent, but please know that we are working on having this resolved.

Once our team has been able to take the required steps, they will reach out to you.

^MM
MA
Marc A's update13 Dec 2022, 22:24
Reviewer Update
Dear Luno Clients above is the response from Luno. This response looks like ****, or a message from someone who is trying to gain time. As I said before Luno spent a whole month sending me empty messages in terms of substance. They talk about next step on each email (what is the next step, how many steps are there? How come for a month now you are not able to get in touch with the bank?). On their first email Luno said I will have an outcome after 5 days, now almost a month they are still telling me that they are waiting for the bank response to move to the next step, next step that is known only by them. The efficiency of a company is measured on the capacity of solve ad hoc issues. Today it is me, tomorrow it might be you. Once it is said I think all is said.
Luno, after this platform, I will move to another one till you decide to be responsible .