1 reviews | Active since Apr 2021
Luno is a **** beware
Being using Luno since 2018 ..Did the 3 step verification ...use the app regularly, just woke up on 16th April 2021 and got a notification that my account has been locked. Reason was not disclosed, No prior warning or anything ... I have both btc and local fund in the account ...now I’m stressed out cos all my money is in that Luno account I mean this is really ****ed up...how do you just lock a verified client account without notice or valid reason for doing so ?....No phone to call ,No physical address in SA . Nothing...this is really crazy...this is nothing but pure **** ...I’m guessing some day soon and they will lock everyone’s account, take the money and disappear ...At this point I think LUNO Should banned from South African
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here ???? Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform.
Going forward we'll need to take a closer look at exactly what's happened here ???? Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows:
https://www.luno.com/help/tickets/new
^AB
Ticket #***
Yes I have been in contact with support team...They haven’t been of help either ...If I knew what’s going on I wouldn’t be here .I just want my money
Ticket #***
Yes I have been in contact with support team...They haven’t been of help either ...If I knew what’s going on I wouldn’t be here .I just want my money