Luno is a ****

The massage below was sent two weeks ago even today they havent refund me Luno its a **** they take advantage because its on online platform becareful with your monies,its almost six months trying to get them to refund me

Hi Themba, Thank you for contacting us.

We previously advised we’ve reviewed the available balances in your Luno wallet(s) and have determined that these balances will be manually cleared from your account for one or more of the following reasons:

- We’ve identified third party deposits and in line with our Terms of Use, these funds will be returned to the depositing account(s); - We’re legally obligated to confiscate the funds due to use of your account for any of the prohibited activities outlined in our Terms of Use.

In addition, by signing up for an account with Luno, you agreed that you would not use your Luno account to undertake any of the activities or categories of activity considered to be a Prohibited Activity under Luno’s Terms of Use. Further, Luno has certain obligations in terms of anti-money laundering and counter-********* financing laws. Our approach to complying with these laws is set out in more detail here.

In terms of our obligations and, in order to prevent prohibited activities from taking place on our Platform, Luno monitors the activity taking place on customers' accounts carefully., In doing so, it came to our attention that you had engaged in or had been likely to engage in a prohibited activity. On that basis, the decision was made to close your account.

Luno’s account closure process and how we return funds was outlined in our previous email to you. The decision to close your account is final and, once the closure process is complete, we ask that you refrain from opening another Luno account. Thank you for understanding.

Regards, Nawaal Luno Customer Success Team