AM
Antony M
1 reviews | Active since May 2022
14 Jul 2025, 14:19
Luno holds funds for 10 days
Deposited funds 10 days ago. For 10 days have received a message "sorry for the interruption" when trying to send or sell.
Customer service simply sends the same copy and paste emails that it has been escalated to a specialized team.
Give me my money back Luno.
Helpful (0)
Replies (4)0
Replies (4)
Luno's replyOfficial
14 Jul 2025, 16:21Hi Antony,
We're sincerely sorry to note your rating and feedback.
We can confirm that your concern is with our specialised team and your concern is being reviewed. Due to the nature of this matter, we're unable to discuss it on this platform, so we kindly request your patience and the team in question will inform you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
We're sincerely sorry to note your rating and feedback.
We can confirm that your concern is with our specialised team and your concern is being reviewed. Due to the nature of this matter, we're unable to discuss it on this platform, so we kindly request your patience and the team in question will inform you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
Luno's reply14 Jul 2025, 16:21
Official
Hi Antony,
We're sincerely sorry to note your rating and feedback.
We can confirm that your concern is with our specialised team and your concern is being reviewed. Due to the nature of this matter, we're unable to discuss it on this platform, so we kindly request your patience and the team in question will inform you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
We're sincerely sorry to note your rating and feedback.
We can confirm that your concern is with our specialised team and your concern is being reviewed. Due to the nature of this matter, we're unable to discuss it on this platform, so we kindly request your patience and the team in question will inform you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
AM
Antony M's updateReviewer Update
14 Jul 2025, 18:10I have been told for 10 days that it is with a specialized team.
Please don't appreciate my patience. I am not being patient, I simply have no choice as you are holding my funds captive against my wishes.
Please don't appreciate my patience. I am not being patient, I simply have no choice as you are holding my funds captive against my wishes.
AM
Antony M's update14 Jul 2025, 18:10
Reviewer Update
I have been told for 10 days that it is with a specialized team.
Please don't appreciate my patience. I am not being patient, I simply have no choice as you are holding my funds captive against my wishes.
Please don't appreciate my patience. I am not being patient, I simply have no choice as you are holding my funds captive against my wishes.
Luno's replyOfficial
14 Jul 2025, 19:05Hi Antony,
Thanks for your response.
We appreciate your feedback and acknowledge your frustration regarding your query; however, due to the sensitive nature of this matter, we can't discuss it on this platform. The relevant team will contact you via email as soon as possible.
Thanks for your response.
We appreciate your feedback and acknowledge your frustration regarding your query; however, due to the sensitive nature of this matter, we can't discuss it on this platform. The relevant team will contact you via email as soon as possible.
Luno's reply14 Jul 2025, 19:05
Official
Hi Antony,
Thanks for your response.
We appreciate your feedback and acknowledge your frustration regarding your query; however, due to the sensitive nature of this matter, we can't discuss it on this platform. The relevant team will contact you via email as soon as possible.
Thanks for your response.
We appreciate your feedback and acknowledge your frustration regarding your query; however, due to the sensitive nature of this matter, we can't discuss it on this platform. The relevant team will contact you via email as soon as possible.
AM
Antony M's updateReviewer Update
16 Jul 2025, 10:51Another 2 days and still no reply. Account is closing in 2 days and no access to my funds.
AM
Antony M's update16 Jul 2025, 10:51
Reviewer Update
Another 2 days and still no reply. Account is closing in 2 days and no access to my funds.