Luno Help desk service non existing.

Morning. The website allows you to deposit and withdraw funds all while trading online. The function has to be activated though. Following the steps for activation it actually sends you a message indicating all is well in 24 hours. This is now 5 days in a row that nothing was done and after numerous attempts to get assistance from their "help" function, nothing!! Quick to accept your deposit but ****** appalling service. Pethetic.