MS
Mark S
1 reviews | Active since Dec 2020
01 Dec 2020, 13:08
Luno has ****** my money
I've have been asking luno Support for over a week to unblock my account with no reply. I have provided all the necessary information they require. If I don't get my money then surely that is just theft? Don't know what else to do
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Replies (1)
Luno's replyOfficial
10 Dec 2020, 13:49Hi Mark,
We’re sorry to hear that you’ve had a bad experience with us.
We have responded to your support query. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
We’re sorry to hear that you’ve had a bad experience with us.
We have responded to your support query. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
Luno's reply10 Dec 2020, 13:49
Official
Hi Mark,
We’re sorry to hear that you’ve had a bad experience with us.
We have responded to your support query. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
We’re sorry to hear that you’ve had a bad experience with us.
We have responded to your support query. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^NM