JP
Juan P
1 reviews | Active since Jul 2011
11 Feb 2021, 13:32
Luno has no money!! or customer service
Be casreful of luno. They customer service isnt responding to withdrawal requests. I ahve now lost about R20 000 worth of bitcoin. they have all the telltale signs of liquidity issues!! BE CAREFUL they have ****med me out of a LOT of money!!
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Replies (2)
Luno's replyOfficial
16 Feb 2021, 10:20Hi Juan,
We are sorry about the frustratingly slow service you have experienced with us recently.
We can see that we have recently responded to you via email and will continue to support you via that channel until we have completed your request.
If there is anything else we can do to assist you, please do let us know.
^GL
We are sorry about the frustratingly slow service you have experienced with us recently.
We can see that we have recently responded to you via email and will continue to support you via that channel until we have completed your request.
If there is anything else we can do to assist you, please do let us know.
^GL
Luno's reply16 Feb 2021, 10:20
Official
Hi Juan,
We are sorry about the frustratingly slow service you have experienced with us recently.
We can see that we have recently responded to you via email and will continue to support you via that channel until we have completed your request.
If there is anything else we can do to assist you, please do let us know.
^GL
We are sorry about the frustratingly slow service you have experienced with us recently.
We can see that we have recently responded to you via email and will continue to support you via that channel until we have completed your request.
If there is anything else we can do to assist you, please do let us know.
^GL
JP
Juan P's updateReviewer Update
16 Feb 2021, 10:27Yet another half truth by luno.
Yes, you did respod by email (only after I emailed you people in excess of 20 times)
No you did not answer a single question of mine via that email
After I complained about you delaying my withdrawal, LUNO locked me out of my account leaving me without access to MY funds or crypto. Now they want me to provide my ID etc again to unlock MY account.
All these stalling techniques are a classic sign of a business with liquidity issues and I think LUNO customers should be warned about this. Will be moving to a legitimate BTC exchange soon as I get my money out of this LUNO nonsense.
Yes, you did respod by email (only after I emailed you people in excess of 20 times)
No you did not answer a single question of mine via that email
After I complained about you delaying my withdrawal, LUNO locked me out of my account leaving me without access to MY funds or crypto. Now they want me to provide my ID etc again to unlock MY account.
All these stalling techniques are a classic sign of a business with liquidity issues and I think LUNO customers should be warned about this. Will be moving to a legitimate BTC exchange soon as I get my money out of this LUNO nonsense.
JP
Juan P's update16 Feb 2021, 10:27
Reviewer Update
Yet another half truth by luno.
Yes, you did respod by email (only after I emailed you people in excess of 20 times)
No you did not answer a single question of mine via that email
After I complained about you delaying my withdrawal, LUNO locked me out of my account leaving me without access to MY funds or crypto. Now they want me to provide my ID etc again to unlock MY account.
All these stalling techniques are a classic sign of a business with liquidity issues and I think LUNO customers should be warned about this. Will be moving to a legitimate BTC exchange soon as I get my money out of this LUNO nonsense.
Yes, you did respod by email (only after I emailed you people in excess of 20 times)
No you did not answer a single question of mine via that email
After I complained about you delaying my withdrawal, LUNO locked me out of my account leaving me without access to MY funds or crypto. Now they want me to provide my ID etc again to unlock MY account.
All these stalling techniques are a classic sign of a business with liquidity issues and I think LUNO customers should be warned about this. Will be moving to a legitimate BTC exchange soon as I get my money out of this LUNO nonsense.