Luno has failed to provide a clear resolution regarding funds that have not been received

I am extremely disappointed with the way Luno has handled my case regarding funds that have not been received. This matter has been ongoing for an extended period, and despite numerous follow-ups, I continue to receive vague responses without a clear resolution or timeframe. Most recently, on Friday, I received an email from Kaashif confirming that the relevant Luno team had contacted the bank regarding the payment and that they would provide feedback once they received an update. However, this morning I received another email from Joe which simply stated that they would keep me updated “once we've something on the table” and hopefully provide an update “in the near future.” These responses are concerning and appear contradictory. If Luno has already contacted the bank, I should be provided with a clear status of that enquiry, including whether the bank has responded and what is currently outstanding. I am not asking for another generic request for patience. I am asking Luno to account for the funds and provide a substantive update on what has happened to the payment. I have cooperated with Luno throughout this process and have provided the information requested of me. It is unreasonable for this matter to continue indefinitely without a clear explanation or resolution. I am therefore requesting that Luno: Confirm the current status of the payment. Confirm when the bank was contacted and whether the bank has responded. Explain what is currently preventing the matter from being resolved. Provide a clear and realistic timeframe for resolution. Provide a substantive response rather than another generic holding email. I sincerely hope that escalating this matter publicly will finally result in the transparency and resolution I have been requesting. Luno, I need my funds accounted for and this matter resolved.