TT
Tebogo T
1 reviews | Active since Oct 2019
10 Nov 2021, 10:50
Luno has disappointed me
It has been close to 2 weeks since my account was locked. I've been contacted by 2 different people who had said they are working on reactivating my account & I've done all that has been requested of me. After all of this, I'm still waiting for my account to be active so that I can use my money which I so urgently need
Helpful (0)
Replies (4)0
Replies (4)
Luno's replyOfficial
10 Nov 2021, 12:18Hi Patricia,
We apologise for the time it has taken to resolve your query. This process is in place for your safety and security. Please rest assured that our team is looking into this for you and will be in touch via email as soon as possible.
We appreciate your patience.
We apologise for the time it has taken to resolve your query. This process is in place for your safety and security. Please rest assured that our team is looking into this for you and will be in touch via email as soon as possible.
We appreciate your patience.
Luno's reply10 Nov 2021, 12:18
Official
Hi Patricia,
We apologise for the time it has taken to resolve your query. This process is in place for your safety and security. Please rest assured that our team is looking into this for you and will be in touch via email as soon as possible.
We appreciate your patience.
We apologise for the time it has taken to resolve your query. This process is in place for your safety and security. Please rest assured that our team is looking into this for you and will be in touch via email as soon as possible.
We appreciate your patience.
TT
Tebogo T's updateReviewer Update
10 Nov 2021, 12:51However this is all you've been saying since 30 October 2021. I don't see how this unnecessary delay is in place for my safety & security. Had no one started working on my query & went as far as ensuring I do all that's required to secure my account then perhaps I'd understand this response, however 2 different people worked on my query but did not complete their work & now somehow my query has been put back into the queue.
This is really frustrating
This is really frustrating
TT
Tebogo T's update10 Nov 2021, 12:51
Reviewer Update
However this is all you've been saying since 30 October 2021. I don't see how this unnecessary delay is in place for my safety & security. Had no one started working on my query & went as far as ensuring I do all that's required to secure my account then perhaps I'd understand this response, however 2 different people worked on my query but did not complete their work & now somehow my query has been put back into the queue.
This is really frustrating
This is really frustrating
Luno's replyOfficial
10 Nov 2021, 13:36Hi Patricia,
We completely understand and we apologise for the frustration caused. We'd like you to note that we have escalated your query internally.
Thank you.
We completely understand and we apologise for the frustration caused. We'd like you to note that we have escalated your query internally.
Thank you.
Luno's reply10 Nov 2021, 13:36
Official
Hi Patricia,
We completely understand and we apologise for the frustration caused. We'd like you to note that we have escalated your query internally.
Thank you.
We completely understand and we apologise for the frustration caused. We'd like you to note that we have escalated your query internally.
Thank you.
TT
Tebogo T's updateReviewer Update
10 Nov 2021, 14:39How I wish you could respond to my query with the urgency you're responding to this review.
If I'm still not assisted & satisfied by the end of today, I will come back to this same platform to raise my concerns because your support & complaints desks have not been willing to assist.
Thank you
If I'm still not assisted & satisfied by the end of today, I will come back to this same platform to raise my concerns because your support & complaints desks have not been willing to assist.
Thank you
TT
Tebogo T's update10 Nov 2021, 14:39
Reviewer Update
How I wish you could respond to my query with the urgency you're responding to this review.
If I'm still not assisted & satisfied by the end of today, I will come back to this same platform to raise my concerns because your support & complaints desks have not been willing to assist.
Thank you
If I'm still not assisted & satisfied by the end of today, I will come back to this same platform to raise my concerns because your support & complaints desks have not been willing to assist.
Thank you