Luno/Halo product

Good day, I app**** for the Luno and Halo products, but to my disappointment they could not even get the debit order date correct. After I cancelled the policies both companies still deducted the premiums of R39 each on the 15th May 2015. After numerous queries the premiums are still not paid back. Now they want a bank statement showing the money went off. really now dont they have any kind of report on their side to show they have received my money. Why must I beg and plead for my money after the policies were cancelled.<br> <br> this is just disgusting service and why should I beg them to pay the money back into my account.<br> <br> I am looking for an answer before 10:00 tomorrow that is 24 June 2015