HS
Hans S
1 reviews | Active since Jun 2017
05 Jul 2022, 10:57
Luno gives pathetic service
I would get better communication from my pug. On the 08 March 2022 they contacted me to say they were locking my account. No explanation...nothing. To this date I have no clue why they chose to do that. I have sent numerous mails requesting my money to be paid back (its a small amount I invested for my daughter) and as at todays date have no idea when they will action it. I have personally sold their platform to friends and other family members and feel embarrassed should they could suffer the same fate.
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Luno's replyOfficial
05 Jul 2022, 11:45Hi Hans,
We sincerely apologize for the lack of communication.
We can however confirm that your query is with our support team and we are still receiving all of your emails. We would also like to thank you for adhering to our request as we've received the bank-related documents sent on 23/6/2022.
At the moment we are experiencing a high query volume, and your case will be dealt with accordingly by our specialized team.
We hope this brings ease to the issue at hand.
^ UG
We sincerely apologize for the lack of communication.
We can however confirm that your query is with our support team and we are still receiving all of your emails. We would also like to thank you for adhering to our request as we've received the bank-related documents sent on 23/6/2022.
At the moment we are experiencing a high query volume, and your case will be dealt with accordingly by our specialized team.
We hope this brings ease to the issue at hand.
^ UG
Luno's reply05 Jul 2022, 11:45
Official
Hi Hans,
We sincerely apologize for the lack of communication.
We can however confirm that your query is with our support team and we are still receiving all of your emails. We would also like to thank you for adhering to our request as we've received the bank-related documents sent on 23/6/2022.
At the moment we are experiencing a high query volume, and your case will be dealt with accordingly by our specialized team.
We hope this brings ease to the issue at hand.
^ UG
We sincerely apologize for the lack of communication.
We can however confirm that your query is with our support team and we are still receiving all of your emails. We would also like to thank you for adhering to our request as we've received the bank-related documents sent on 23/6/2022.
At the moment we are experiencing a high query volume, and your case will be dealt with accordingly by our specialized team.
We hope this brings ease to the issue at hand.
^ UG