DN
DT N

1 reviews | Active since Jul 2011

04 Oct 2021, 13:00

Luno Express withdrawals do not apply on a Saturday (non standard bank)

Users to be cautious when electing to use the express withdrawal on Saturdays in South Africa (ZAR) [GMT+2] To all other banks between 08:00 to 09:45

The past Saturday, I made a request at 08:02am but it was processed today. Luno will charge you the fee but only process it on Monday morning (considered as out of processing hours). The support staff will blame it on the banks.

Note that express withdrawals during weekday's are seamless and reflect within 15-30minutes.

Below is from the Luno website: If you request an express withdrawal outside of Luno’s withdrawal processing times, your withdrawal request will be processed as soon as processing times open again.

Let’s use an example: You request an express withdrawal at 11:15 on a Saturday. It’s outside of Luno’s withdrawal processing times, so it will only be processed at 08:00 the following Monday. It will then reflect in your bank account in about 15 minutes at around 08:15.

0
Replies (3)
Luno
Luno's reply04 Oct 2021, 13:28
Official
Thanks, Dhiren for your feedback!

If you like the app, please give us more stars. Also, let us know if you have any suggestions for improvement at https://www.luno.com/help/tickets/new.
DN
DT N's update04 Oct 2021, 14:02
Reviewer Update
So copy and paste responses are the order of the day. No willingness to understand or rectify the concerns raised.

Well done. PS there is no issue with the app, there is however with back office services and feedback.
Luno
Luno's reply04 Oct 2021, 22:06
Official
Hi Dhiren, 

We appreciate you reaching out with your concerns, and we've shared your feedback with the relevant team. 

If you have any further comments, please respond to the email you have received from our Support Team earlier today so that the team can further advise. 

Thank you for your understanding.