TM
Thelma M
1 reviews | Active since Nov 2020
30 Nov 2020, 17:33
Luno does fails to change my number after several requests, no response.
I have a crypto account with Luno, but lost the phone that I used when registering the account many years ago. I have been trying to change the cell number for weeks, I get a response that the number will be changed in 48 hours, but they never change it. I have gone through the same process a number of times, I enter the one-time-pin they send to the new number & they send the confirmation to change in 48 hours, but they never change it. I have sent emails to their support, they do not even respond. I guess this is how they ***** our crypto currencies under the pretense that they are securing our accounts.
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Replies (3)0
Replies (3)
Luno's replyOfficial
30 Nov 2020, 18:08Hi Thelma. We are sorry to hear that you have not been able to access your Luno account. Kindly reply to this message with your most recent ticket number (the reference number you receive when sending an email to Luno) and we will be in direct contact with you via the Luno support channel. Thank you
Luno's reply30 Nov 2020, 18:08
Official
Hi Thelma. We are sorry to hear that you have not been able to access your Luno account. Kindly reply to this message with your most recent ticket number (the reference number you receive when sending an email to Luno) and we will be in direct contact with you via the Luno support channel. Thank you
TM
Thelma M's updateReviewer Update
30 Nov 2020, 20:39I did not receive any response with ticket number on my email to Support, this was the subject of the email they sent back without a ticket: " Your Luno Support Query Re: ????Urgent: You’re changing your mobile number "
If you give me your email address I can forward you the email.
I sent another email this afternoon and still received no reply or any ticket number.
Besides that, I am logging onto my account & following all steps to change the number, why don't you adhere to the 48 hours by which you promised to change my number on the email?
This was the response:
image.png 47.85 KB
If you give me your email address I can forward you the email.
I sent another email this afternoon and still received no reply or any ticket number.
Besides that, I am logging onto my account & following all steps to change the number, why don't you adhere to the 48 hours by which you promised to change my number on the email?
This was the response:
image.png 47.85 KB
TM
Thelma M's update30 Nov 2020, 20:39
Reviewer Update
I did not receive any response with ticket number on my email to Support, this was the subject of the email they sent back without a ticket: " Your Luno Support Query Re: ????Urgent: You’re changing your mobile number "
If you give me your email address I can forward you the email.
I sent another email this afternoon and still received no reply or any ticket number.
Besides that, I am logging onto my account & following all steps to change the number, why don't you adhere to the 48 hours by which you promised to change my number on the email?
This was the response:
image.png 47.85 KB
If you give me your email address I can forward you the email.
I sent another email this afternoon and still received no reply or any ticket number.
Besides that, I am logging onto my account & following all steps to change the number, why don't you adhere to the 48 hours by which you promised to change my number on the email?
This was the response:
image.png 47.85 KB
Luno's replyOfficial
01 Dec 2020, 08:32Hi Thelma
Thank you for your response.
Kindly get in touch with our customer support team by submitting a support query via the below link. This will enable us to attend to your issue.
https://www.luno.com/help/en/tickets/new
Regards
Thank you for your response.
Kindly get in touch with our customer support team by submitting a support query via the below link. This will enable us to attend to your issue.
https://www.luno.com/help/en/tickets/new
Regards
Luno's reply01 Dec 2020, 08:32
Official
Hi Thelma
Thank you for your response.
Kindly get in touch with our customer support team by submitting a support query via the below link. This will enable us to attend to your issue.
https://www.luno.com/help/en/tickets/new
Regards
Thank you for your response.
Kindly get in touch with our customer support team by submitting a support query via the below link. This will enable us to attend to your issue.
https://www.luno.com/help/en/tickets/new
Regards