RG
Riaan G
1 reviews | Active since May 2014
01 Dec 2022, 11:21
Luno : Depositing into ZAR wallet issues. FTX red flag.
Started to get a generic error message when trying to do a deposit into my ZAR wallet. I've logged a support ticket that also produces an automatic response with no real assistance. From what I understand Luno is owned by the now bankrupt FTX exchange. I think this is a massive reg flag for people holding crypto on the Luno exchange. I've moved all my assets off of Luno and I'm using another on ramp for the time being. We've seen how so called credible exchanges goes down over night. The message can't be more clear at this time. "NOT YOUR KEYS. NOT YOUR WALLET". Take care everyone.
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Luno's replyOfficial
01 Dec 2022, 11:59Hi Riaan,
We're sincerely sorry to hear about your experience.
We're able to see that you're currently in contact with our support team who would love to assist you and we request that you cooperate with us accordingly so that we can ensure that this matter is resolved.
For clarity, Luno is a global company, headquartered in London, and with regional hubs in Singapore, Indonesia, Malaysia, Nigeria, and South Africa (where we were founded).
We’ve been building a trusted brand since 2013, and we’re backed by the world's leading digital currency and blockchain investor, DCG. You can read more about Luno’s journey and the team behind it here. You’ll also find information about our company structure here.
Luno follows strict security practices, aimed at keeping your cryptocurrency safe, which we’ve detailed here.
Before buying or selling cryptocurrency on Luno, we strongly encourage you to explore the platform, educate yourself about cryptocurrencies and understand the risks involved. We explain more about this here.
If you have any specific questions or concerns about Luno, you’re welcome to let us know.
^CP
We're sincerely sorry to hear about your experience.
We're able to see that you're currently in contact with our support team who would love to assist you and we request that you cooperate with us accordingly so that we can ensure that this matter is resolved.
For clarity, Luno is a global company, headquartered in London, and with regional hubs in Singapore, Indonesia, Malaysia, Nigeria, and South Africa (where we were founded).
We’ve been building a trusted brand since 2013, and we’re backed by the world's leading digital currency and blockchain investor, DCG. You can read more about Luno’s journey and the team behind it here. You’ll also find information about our company structure here.
Luno follows strict security practices, aimed at keeping your cryptocurrency safe, which we’ve detailed here.
Before buying or selling cryptocurrency on Luno, we strongly encourage you to explore the platform, educate yourself about cryptocurrencies and understand the risks involved. We explain more about this here.
If you have any specific questions or concerns about Luno, you’re welcome to let us know.
^CP
Luno's reply01 Dec 2022, 11:59
Official
Hi Riaan,
We're sincerely sorry to hear about your experience.
We're able to see that you're currently in contact with our support team who would love to assist you and we request that you cooperate with us accordingly so that we can ensure that this matter is resolved.
For clarity, Luno is a global company, headquartered in London, and with regional hubs in Singapore, Indonesia, Malaysia, Nigeria, and South Africa (where we were founded).
We’ve been building a trusted brand since 2013, and we’re backed by the world's leading digital currency and blockchain investor, DCG. You can read more about Luno’s journey and the team behind it here. You’ll also find information about our company structure here.
Luno follows strict security practices, aimed at keeping your cryptocurrency safe, which we’ve detailed here.
Before buying or selling cryptocurrency on Luno, we strongly encourage you to explore the platform, educate yourself about cryptocurrencies and understand the risks involved. We explain more about this here.
If you have any specific questions or concerns about Luno, you’re welcome to let us know.
^CP
We're sincerely sorry to hear about your experience.
We're able to see that you're currently in contact with our support team who would love to assist you and we request that you cooperate with us accordingly so that we can ensure that this matter is resolved.
For clarity, Luno is a global company, headquartered in London, and with regional hubs in Singapore, Indonesia, Malaysia, Nigeria, and South Africa (where we were founded).
We’ve been building a trusted brand since 2013, and we’re backed by the world's leading digital currency and blockchain investor, DCG. You can read more about Luno’s journey and the team behind it here. You’ll also find information about our company structure here.
Luno follows strict security practices, aimed at keeping your cryptocurrency safe, which we’ve detailed here.
Before buying or selling cryptocurrency on Luno, we strongly encourage you to explore the platform, educate yourself about cryptocurrencies and understand the risks involved. We explain more about this here.
If you have any specific questions or concerns about Luno, you’re welcome to let us know.
^CP