LUNO DEPOSIT NEVER CREDITED INTO MY ACCOUNT SINCE 6 November 2020!

I sent more than enough proof of deposit of my R10 000,00 to various of LUNO’s *********** staff members of which I have proof of all the emails which has been sent back and forth and yet no conclusion reached! The proof that I sent on various forms, bank statements, screenshots, single deposits with reference numbers, emails from Standard bank which is where their bank account is held, as well as ABSA which is my bank! This deposit was made on 6 November 2020 and it’s been more than 2 months, 9 days, almost going onto 3! Today is the 15 January 2021!

Surely their system or relevant financial department of LUNO should have picked up that there is a credit on their side? Where did my R10 000 go? In a suspense account? Was it ****** by one your staff? When exactly is my deposit going to be sorted? I’ve asked for it to be refunded into my ABSA Bank account from which it came! What kind of service or shall I say lack of service and incompetence is this? I WANT IT SORTED ASAP! ENOUGH IS ENOUGH! Who is going to sort the financial loss occurred on my side? With bitcoin going up the way it did? How will I be compensated for my losses! Who else can I send a complaint to at LUNO? Who will actually sort out my issue once and for all! Why is there no support telephone no to call to sort out issues, such as this?

I Am sick and tired of being given the run around and having to reply to different staff members each time! Why can’t one person deal with an issue, instead of all who has done up to now and still nothing solved!

I had to go into my ABSA branch personally twice and sit in long queues and be inconvenienced!

I had to email Standard bank which is LUNO’s bank only to find out that the deposit that I’m querying was received, as well as emailing my bank which is ABSA! They couldn’t refund me, my immediate clearance fee because their service was done correctly and it was confirmed that It went directly into LUNO’s Standard bank account!