RM
Ronnie M

1 reviews | Active since May 2024

13 May 2024, 20:53

Luno deems other exchanges High Risk and does not allow you to send crypto to other well known exchange's

I have been depositing Rands into Luno and sending it to other Crypto exchanges for some time as Luno does not hold all the coins i would like to deal with. Of the receiving exchanges are Bitget, Kucoin, and BingX , and others all verified accounts held by myself. All of a sudden theses and other exchanges are deemed "high risk" exchanges and Luno simply refuses to release my crypto to my own other wallets , they say they use a block chain to identify such exchanges and that is that. So my funds are stuck in Luno. Luno takes a reasonable fee for each transaction so they do make money and do not loose out and it is supposed to be a service they offer at a fee however it seems to me they want to keep the money in-house just like the banks. Previous and resent sends were allowed now none are allowed

As to replies on my mails it seems to be Bots answering as the same paragraphs are used over and over again and specific questions like " Ok then which exchanges are not high risk? Never gets answered only that they have no affiliation to other exchanges but the deem the right to say other exchanges are high risk. So it tried my Phantom wallet, not affiliated to any exchange even that was sought as high risk. This is just plain bull .

Anyone else having these problems , please reach out

0
Replies (2)
Luno
Luno's reply13 May 2024, 21:36
Official
Hi Ronnie,

If you receive a notification that the address you are trying to send cryptocurrency to is a “high-risk” address, it won’t be possible to send funds from Luno to this address.
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We use software from an industry-leading blockchain monitoring service provider to detect crypto wallet addresses, which are or have been associated with illicit activity. These addresses are classified as “high risk”.
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We strongly suggest that you make sure you know exactly who you are dealing with, and reconsider sending funds to this address at all.
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If you need help with identifying possible ****s, you can read more about the warning signs here.

^RB
RM
Ronnie M's update13 May 2024, 21:46
Reviewer Update
Again to the BOT , thanx for answering so promptly , only a BOT would , and the BOT response wording is exactly the same as previous mails sent to me from LUNO so answer this one which exchanges are safe to use " your response is going to be and I quote

"However, we do not promote or affiliate with another exchange.

It's important to note that Luno isn't affiliated with any third-party organizations, trading, or investment schemes. We also don't have any traders working for us on social media.

Moreover, if you receive the notification above in sending crypto regrettably, we cannot override this. As we use software from an industry-leading blockchain monitoring service provider to detect crypto wallet addresses, which are or have been associated with illicit activity. These addresses are classified as “high risk”.

You may try to use another wallet address."

Here is another question Is it the exchange you are unhappy with as high risk or is it the token adress like in Solana as how can you deem all these exchange's as high risk. All the exchanges i use are verified accounts even Luno