HW
Henk W
1 reviews | Active since Jan 2019
02 Feb 2022, 10:08
Luno
I really like the platform and the ease of use to buy, trade and sell crypto. The support is really slow and takes ages to get back to you or solve a problem. Got locked out from trading on my account, followed all the steps and dotted all the I's but after various emails and live chats there has been no further help or communication in this regards.
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
02 Feb 2022, 10:23Hi Henk,
We're sincerely sorry to hear about your experience.
We've reviewed your account and can confirm that it is currently with a specialised team to be resolved. They'll reach out to you with feedback as soon as they've actioned your account.
We appreciate your patience while we work to resolve your query.
Thank you for your understanding.
^CP
We're sincerely sorry to hear about your experience.
We've reviewed your account and can confirm that it is currently with a specialised team to be resolved. They'll reach out to you with feedback as soon as they've actioned your account.
We appreciate your patience while we work to resolve your query.
Thank you for your understanding.
^CP
Luno's reply02 Feb 2022, 10:23
Official
Hi Henk,
We're sincerely sorry to hear about your experience.
We've reviewed your account and can confirm that it is currently with a specialised team to be resolved. They'll reach out to you with feedback as soon as they've actioned your account.
We appreciate your patience while we work to resolve your query.
Thank you for your understanding.
^CP
We're sincerely sorry to hear about your experience.
We've reviewed your account and can confirm that it is currently with a specialised team to be resolved. They'll reach out to you with feedback as soon as they've actioned your account.
We appreciate your patience while we work to resolve your query.
Thank you for your understanding.
^CP
HW
Henk W's updateReviewer Update
02 Feb 2022, 12:40Thanks for your reply. That's the standard answer/reply, but still nothing is done.
HW
Henk W's update02 Feb 2022, 12:40
Reviewer Update
Thanks for your reply. That's the standard answer/reply, but still nothing is done.
Luno's replyOfficial
02 Feb 2022, 14:47Hi Henk,
Thanks for your response.
As confirmed, your account is with a specialised team however, they are currently experiencing a backlog. We apologise for any inconvenience this has caused and can assure you that we've escalated this matter to be resolved as quickly as possible.
Thank you for your patience in this regard. You'll receive feedback via email accordingly.
^CP
Thanks for your response.
As confirmed, your account is with a specialised team however, they are currently experiencing a backlog. We apologise for any inconvenience this has caused and can assure you that we've escalated this matter to be resolved as quickly as possible.
Thank you for your patience in this regard. You'll receive feedback via email accordingly.
^CP
Luno's reply02 Feb 2022, 14:47
Official
Hi Henk,
Thanks for your response.
As confirmed, your account is with a specialised team however, they are currently experiencing a backlog. We apologise for any inconvenience this has caused and can assure you that we've escalated this matter to be resolved as quickly as possible.
Thank you for your patience in this regard. You'll receive feedback via email accordingly.
^CP
Thanks for your response.
As confirmed, your account is with a specialised team however, they are currently experiencing a backlog. We apologise for any inconvenience this has caused and can assure you that we've escalated this matter to be resolved as quickly as possible.
Thank you for your patience in this regard. You'll receive feedback via email accordingly.
^CP