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Heinrich R

1 reviews | Active since Feb 2025

17 Feb 2025, 09:18

Luno

Luno is not giving me any feed back I did upload all documents required and the selfie with the id failed had to re send again and still no feed back just want my account re open so much just to use your own money have try to contact customer service no feed back I always said this is 1 of the best platforms and safe now I don't know anymore I mean how bad is customer service just to get back to you

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Replies (8)
Luno
Luno's reply17 Feb 2025, 12:33
Official
Hi Heinrich,I understand how frustrating this must be, and I’m really sorry for the delay. Our specialized team was closed over the weekend, which is why you hadn’t received a response sooner. I’ve reviewed your case and can see that they requested additional information this morning, which you’ve already provided. They are currently reviewing your documents, and I appreciate your patience while they work on this ^RD
HR
Heinrich R's update17 Feb 2025, 12:36
Reviewer Update
Thank you hope to have it sorted out today I did send all details they need just need to use my account again we trust in you to help our customers sort things out faster waiting on good news
HR
Heinrich R's update17 Feb 2025, 15:32
Reviewer Update
I have submitted all documents still can't send out any funds on my account please do a follow up on your side can't even reach your guys if we submit an email to you it show solved and no reply
HR
Heinrich R's update18 Feb 2025, 09:05
Reviewer Update
Thank you just need my account open can't be that hard to open my account
HR
Heinrich R's update18 Feb 2025, 11:05
Reviewer Update
Guys don't ever ask to increase your limit by luno they just go to lock your account fast and then you wait more then 24hours for a reply on your status and your account is locked only because you asked for increase on limit I mean come on this is plain nonsense you have 14 days to submit require documents and when you ask to increase limits they lock it and want all details once submited the only thing they are telling you on feed back we are working on it will attend shortly 6 days is not possible to sort out a small problem for big traders don't use luno it will be our down fall customer service is poor
Luno
Luno's reply18 Feb 2025, 12:31
Official
Hi Heinrich,

Thanks for your feedback and we're sorry to note your review.

We've reached out to our specialized team handling your query to expedite a response.

Thanks for your patience and understanding. ^LF
HR
Heinrich R's update19 Feb 2025, 08:02
Reviewer Update
They told me yesterday on a reply Jake was the agent name a representative will check what is happening on my account and still nothing is happening no reply again and my account can still not send or withdraw crypto
HR
Heinrich R's update19 Feb 2025, 09:27
Reviewer Update
Guys don't ever use luno it is **** service and they will try to ***** your funds they wait 2 days to reply you and then they want this and then after that they want something else **** I wish you guys **** off out of South Africa you guys service is **** and I will get my money out of there and close this stupid luno account