1 reviews | Active since Mar 2009
LUNO - Customer Service =-0
Shocking customer service... I mean't to say no customer service at all. You cannot call them, you can only email *** and you get sent an automated email stating that they are experiencing high call volumes and our request will be dealt with in 7 working days.
Well my Dad sent his first email on the 15th of January 2021 (STILL NO RESPONSE) We managed to find the correct link to their automated messages that just get spat out, the same info every time which is not use full, and uploaded a selfie and a copy of his ID which is required for his ID verification on 22nd January 2021 as he cannot log into the Luno app as he changed his mobile number years ago and requires the pin from the number he has no access to. Ticket ***. So another 7 days have passed.... and we wait..... Now what concerns me is that myself, both my sisters and many others that I know all have some money invested in Luno, now what is going to happen when we try and with draw this money????
We’re sorry to hear you haven’t been attended to yet. We can assure you that our support team is looking into this and that your money is safe. It is strongly advised to send only one ticket per request, as sending duplicates may cause our system to slow down. Thanks for your patience and understanding.
^TH
We’re sorry to hear you haven’t been attended to yet. We can assure you that our support team is looking into this and that your money is safe. It is strongly advised to send only one ticket per request, as sending duplicates may cause our system to slow down. Thanks for your patience and understanding.
^TH