HVdS
Hermanus Van det Schyff
1 reviews | Active since Sept 2021
15 Sept 2021, 08:37
Luno Cryptocurrency
If you want to loose an investment quickly, invest your money at Luno. Very poor response on obvious hacking of your account. Fortunately I only invested R2000.00. It was gone from my wallet in a wink of an eye after I clicked on a sms which apparently did not come from them. It has been 3 weeks now and no proper response or urgency from them to at least get in touch with me personally. This is after numerous attempts asking for assistance! What if I put my life savings in there hands? Thought a SA company would be better than this!
Helpful (0)
Replies (4)0
Replies (4)
Luno's replyOfficial
15 Sept 2021, 08:43Hi Herm****,
We're sincerely sorry to hear about your experience.
The SMS you received was not sent by Luno. It appears to be a phishing SMS. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please take a screenshot of the SMS and send any attachments/links that it may contain to *** for us to investigate further. Please do not tap on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
Luno will never ask you to confirm your bank details, password, or any other private account settings via SMS. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno, we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
We’ve alerted the team and somebody will be in touch with you shortly via the email you've sent us.
If there is anything else we can do to help, please let us know.
^SR
We're sincerely sorry to hear about your experience.
The SMS you received was not sent by Luno. It appears to be a phishing SMS. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please take a screenshot of the SMS and send any attachments/links that it may contain to *** for us to investigate further. Please do not tap on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
Luno will never ask you to confirm your bank details, password, or any other private account settings via SMS. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno, we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
We’ve alerted the team and somebody will be in touch with you shortly via the email you've sent us.
If there is anything else we can do to help, please let us know.
^SR
Best regards,
Luno's reply15 Sept 2021, 08:43
Official
Hi Herm****,
We're sincerely sorry to hear about your experience.
The SMS you received was not sent by Luno. It appears to be a phishing SMS. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please take a screenshot of the SMS and send any attachments/links that it may contain to *** for us to investigate further. Please do not tap on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
Luno will never ask you to confirm your bank details, password, or any other private account settings via SMS. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno, we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
We’ve alerted the team and somebody will be in touch with you shortly via the email you've sent us.
If there is anything else we can do to help, please let us know.
^SR
We're sincerely sorry to hear about your experience.
The SMS you received was not sent by Luno. It appears to be a phishing SMS. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please take a screenshot of the SMS and send any attachments/links that it may contain to *** for us to investigate further. Please do not tap on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
Luno will never ask you to confirm your bank details, password, or any other private account settings via SMS. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno, we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
We’ve alerted the team and somebody will be in touch with you shortly via the email you've sent us.
If there is anything else we can do to help, please let us know.
^SR
Best regards,
HVdS
Hermanus Van det Schyff's updateReviewer Update
15 Sept 2021, 15:38This is exactly why I am not happy with Luno: they send computer generated mails stating that someone will get in contact, but no-one ever does. Give me a call man!
HVdS
Hermanus Van det Schyff's update15 Sept 2021, 15:38
Reviewer Update
This is exactly why I am not happy with Luno: they send computer generated mails stating that someone will get in contact, but no-one ever does. Give me a call man!
HVdS
Hermanus Van det Schyff's updateReviewer Update
15 Sept 2021, 15:39This is exactly why I am not happy with Luno: they send computer generated mails stating that someone will get in contact, but no-one ever does. Give me a call man!
HVdS
Hermanus Van det Schyff's update15 Sept 2021, 15:39
Reviewer Update
This is exactly why I am not happy with Luno: they send computer generated mails stating that someone will get in contact, but no-one ever does. Give me a call man!
Luno's replyOfficial
15 Sept 2021, 21:48Hi Herm****,
I can confirm that you have decided to log a formal complaint in regard to your specific issue.
A member of our complaints department is currently in the process of investigating your complaint. Please refer to "
HOW THE COMPLAINT WILL BE HANDLED AT LUNO" on our help page at:
https://www.luno.com/en/legal/complaints
^LP
I can confirm that you have decided to log a formal complaint in regard to your specific issue.
A member of our complaints department is currently in the process of investigating your complaint. Please refer to "
HOW THE COMPLAINT WILL BE HANDLED AT LUNO" on our help page at:
https://www.luno.com/en/legal/complaints
^LP
Best regards,
Luno's reply15 Sept 2021, 21:48
Official
Hi Herm****,
I can confirm that you have decided to log a formal complaint in regard to your specific issue.
A member of our complaints department is currently in the process of investigating your complaint. Please refer to "
HOW THE COMPLAINT WILL BE HANDLED AT LUNO" on our help page at:
https://www.luno.com/en/legal/complaints
^LP
I can confirm that you have decided to log a formal complaint in regard to your specific issue.
A member of our complaints department is currently in the process of investigating your complaint. Please refer to "
HOW THE COMPLAINT WILL BE HANDLED AT LUNO" on our help page at:
https://www.luno.com/en/legal/complaints
^LP
Best regards,