AZ
Andrzej Z
1 reviews | Active since Apr 2023
13 Feb 2026, 14:01
LUNO crypto ****
i opened up a LUNO crypto account and deposited R2000 for crypto trading. For the first week i managed to log onto the account without a problem. thereafter the 6 digit authentication code was not coming through to my email and hence i could not Login. i have suspicions that the Luno account has been hijacked and the rest of my funds removed. i tried logging a ticket but for the past 4 days no reply from LUNO.
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Luno's replyOfficial
18 Feb 2026, 08:22Hi Andrzej,
I'm sorry to note your review.
I can confirm that our support team has been reaching out to you directly on ticket #***. Kindly response to this email for them to further assist you with regaining access to your account.
^CS
I'm sorry to note your review.
I can confirm that our support team has been reaching out to you directly on ticket #***. Kindly response to this email for them to further assist you with regaining access to your account.
^CS
Best regards,
Luno's reply18 Feb 2026, 08:22
Official
Hi Andrzej,
I'm sorry to note your review.
I can confirm that our support team has been reaching out to you directly on ticket #***. Kindly response to this email for them to further assist you with regaining access to your account.
^CS
I'm sorry to note your review.
I can confirm that our support team has been reaching out to you directly on ticket #***. Kindly response to this email for them to further assist you with regaining access to your account.
^CS
Best regards,