1 reviews | Active since Jul 2018
Luno company rediculous requirements in the worn out tierd excuse of "for the clients safety"
I invested monies with LUNO cryptocompany.They are quiet happy to take my money to invested but when i now want to close my account with them and transfer the capital amount to my bank account it is a mission impossible.Besides the normal documentation that is usual,Luno wants a record of every transaction EVER made with them!..What if a client had made 100s or 1000s of one off payments to them over decades?!..such a request is ludicrous..a member of luno support admitted to me via email that such a request is "unusual"!
The supervisor at my bank said she had never heard of such a request to simply get money transferred from a business to my bank account.
So is this all time delay tactics? Or something more sinister.
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We've reviewed your account and we thank you for submitting your proof of deposits made.
We've currently escalated this matter to our specialized team who is currently looking into your case. We apologize that this case has been delayed to the extent that it has and ask you to remain patient as we work toward resolving this issue for you.
Once we receive communication from our specialized team, we will certainly reach out to you via email.
Thank you for your patience and understanding this far.
^ UG
Thanks for reaching out to us!
We've reviewed your account and we thank you for submitting your proof of deposits made.
We've currently escalated this matter to our specialized team who is currently looking into your case. We apologize that this case has been delayed to the extent that it has and ask you to remain patient as we work toward resolving this issue for you.
Once we receive communication from our specialized team, we will certainly reach out to you via email.
Thank you for your patience and understanding this far.
^ UG