Luno - communication through third party.
I recently wrote a review of Luno. The matter was two-fold. 1. I cannot withdraw money from my Luno wallet without any reason being provide - no response from them. 2. They do not provide any way for customers to report any problems which covers this - they did provide some explanation as to why they hide behind an electronic curtain and I do not have a problem with that. I responded by reiterating that I need to know why I cannot withdraw my money. They responded with an sms to me, saying basically that I require a PHP Verification, whatever that means. I've had a bit of a cool-off now and will try to find out what PHP Verification is and act accordingly. However, this beautifully illustrates the problem with their communication system, I've had to go to Hellopeter to get an answer, more or less, from Luno.
We're sincerely sorry to hear about your experience.
It's important to note that we currently don't have a phone number you can call us on. We'll also never SMS you or message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
Please also note that, except for the general identity verification of your account, there is no extra verification required in order to withdraw from your Luno wallet.
Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
We can be contacted through the Help Centre and Help pages on both the website and the app via email and chat.
We've received your email correspondence and our support team will further inform you regarding this matter.
^CP
Best regards,
We're sincerely sorry to hear about your experience.
It's important to note that we currently don't have a phone number you can call us on. We'll also never SMS you or message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
Please also note that, except for the general identity verification of your account, there is no extra verification required in order to withdraw from your Luno wallet.
Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
We can be contacted through the Help Centre and Help pages on both the website and the app via email and chat.
We've received your email correspondence and our support team will further inform you regarding this matter.
^CP
Best regards,