MS
Moegamat S
1 reviews | Active since Jul 2023
18 Jul 2023, 13:54
LUNO close your account and keep your funds BEWARE !!!
It's been 29 days since Luno closed my account and no funds or coins have been reimbursed. To top it off the specialized team Luno promised to contact me and sort it out has still not even contacted me. After 6 years I really didn't expect or see this coming from Luno. They have become just another **** !!!
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Replies (2)
Luno's replyOfficial
18 Jul 2023, 16:36Hi Moegamat,
We are truly regretful for this experience, however, we sent you a message to confirm that our specialized team is still looking into this matter less than 20 minutes ago.
We can assure you that we will have this matter resolved timeously and in the best way possible.
^MM
We are truly regretful for this experience, however, we sent you a message to confirm that our specialized team is still looking into this matter less than 20 minutes ago.
We can assure you that we will have this matter resolved timeously and in the best way possible.
^MM
Luno's reply18 Jul 2023, 16:36
Official
Hi Moegamat,
We are truly regretful for this experience, however, we sent you a message to confirm that our specialized team is still looking into this matter less than 20 minutes ago.
We can assure you that we will have this matter resolved timeously and in the best way possible.
^MM
We are truly regretful for this experience, however, we sent you a message to confirm that our specialized team is still looking into this matter less than 20 minutes ago.
We can assure you that we will have this matter resolved timeously and in the best way possible.
^MM
Luno's replyOfficial
18 Jul 2023, 16:37Hi Moegamat,
We're sincerely sorry to hear you feel this way.
We can confirm that we've followed up with the relevant team regarding your concern, and it is being actioned accordingly.
We apologize for the delay in this matter being resolved, but you will receive feedback via email once there is an update.
We appreciate your patience thus far.
^CP
We're sincerely sorry to hear you feel this way.
We can confirm that we've followed up with the relevant team regarding your concern, and it is being actioned accordingly.
We apologize for the delay in this matter being resolved, but you will receive feedback via email once there is an update.
We appreciate your patience thus far.
^CP
Luno's reply18 Jul 2023, 16:37
Official
Hi Moegamat,
We're sincerely sorry to hear you feel this way.
We can confirm that we've followed up with the relevant team regarding your concern, and it is being actioned accordingly.
We apologize for the delay in this matter being resolved, but you will receive feedback via email once there is an update.
We appreciate your patience thus far.
^CP
We're sincerely sorry to hear you feel this way.
We can confirm that we've followed up with the relevant team regarding your concern, and it is being actioned accordingly.
We apologize for the delay in this matter being resolved, but you will receive feedback via email once there is an update.
We appreciate your patience thus far.
^CP