AM
Angie M
1 reviews | Active since Jun 2025
02 Jun 2025, 16:35
Luno close accounts keeps money!!!
May 1 I deposited money when I wanted to send they said they wanted an ID photo etc ,the transaction never happened I then requested to withdraw the money I got an email saying would be done.Luno then closed the account with the money it.1 month later I have been sending email after email no response I've sent the documents as requested still have not gotten money. Luno has no contact number emails are being circulated from one bot to the other having to resend documents over and over again You have no customer service close accounts with money in it ignore emails Give back money or I will be logging a formal complaint.
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Replies (3)
Luno's replyOfficial
02 Jun 2025, 19:48Hi Angie, we value your feedback, and we apologize for any inconvenience you've experienced. I was unable to locate your existing query in our system using your mobile number and email address.We genuinely care about resolving any issues you may have. Please take a moment to share more details about your issue by kindly contacting us at https://guide.luno.com/hc/requests/new, and our support team will be more than willing to assist you. ^RD
Luno's reply02 Jun 2025, 19:48
Official
Hi Angie, we value your feedback, and we apologize for any inconvenience you've experienced. I was unable to locate your existing query in our system using your mobile number and email address.We genuinely care about resolving any issues you may have. Please take a moment to share more details about your issue by kindly contacting us at https://guide.luno.com/hc/requests/new, and our support team will be more than willing to assist you. ^RD
Luno's replyOfficial
03 Jun 2025, 15:52Hi Angie,
Thank you for your reply. I have escalated your query, and our specialised team will investigate it. As soon as they have any feedback, they will reach out to you. ^RB
Thank you for your reply. I have escalated your query, and our specialised team will investigate it. As soon as they have any feedback, they will reach out to you. ^RB
Luno's reply03 Jun 2025, 15:52
Official
Hi Angie,
Thank you for your reply. I have escalated your query, and our specialised team will investigate it. As soon as they have any feedback, they will reach out to you. ^RB
Thank you for your reply. I have escalated your query, and our specialised team will investigate it. As soon as they have any feedback, they will reach out to you. ^RB
AM
Angie M's updateReviewer Update
03 Aug 2025, 08:59Months now asking Luno to refund my money ,I've been sending the requested documents week after week you get sent from pillar to post.There are no contact numbers ,you get replies from various agents or a bot.Not once has luno followed up .Please provide your actual contact details so my lawyer can deal with this .You closed my account after sending an email stating my funds would be paid out .
AM
Angie M's update03 Aug 2025, 08:59
Reviewer Update
Months now asking Luno to refund my money ,I've been sending the requested documents week after week you get sent from pillar to post.There are no contact numbers ,you get replies from various agents or a bot.Not once has luno followed up .Please provide your actual contact details so my lawyer can deal with this .You closed my account after sending an email stating my funds would be paid out .