DV
Dave V
1 reviews | Active since Mar 2023
09 Mar 2024, 18:57
Luno bunch of *******!
I do surveys. I worked on a bunch of surveys for a month and a half. I finally reached cash out of $5 bitcoin. I sent payment to Luno as I have done hundreds of times before. When I checked my account after getting the received notification and there is nothing.. When i complain they admit it. Saying my amount is too small under some dusting nonsense rule they thought up to ***** from us, they stole my money. DO NOT USE THEM. They are a bunch of *******.
Helpful (0)
Replies (8)0
Replies (8)
Luno's replyOfficial
09 Mar 2024, 19:03Hi Dave,
We're sincerely sorry to note your rating and feedback.
Kindly note that for receive amounts of BTC 0.0001 and lower, Luno charges an equivalent transaction fee.
If you receive BTC 0.0001 or above, you’ll have the full amount allocated to your wallet (in other words, no fees). But if you receive an amount lower than BTC 0.0001, you’ll be charged this equivalent receive fee.
We do this to combat something known as a dusting attack. You can learn more dusting attacks here.
This information can be found on our website under Fees>Sending and receiving crypto>Receive fees.
^CP
We're sincerely sorry to note your rating and feedback.
Kindly note that for receive amounts of BTC 0.0001 and lower, Luno charges an equivalent transaction fee.
If you receive BTC 0.0001 or above, you’ll have the full amount allocated to your wallet (in other words, no fees). But if you receive an amount lower than BTC 0.0001, you’ll be charged this equivalent receive fee.
We do this to combat something known as a dusting attack. You can learn more dusting attacks here.
This information can be found on our website under Fees>Sending and receiving crypto>Receive fees.
^CP
Luno's reply09 Mar 2024, 19:03
Official
Hi Dave,
We're sincerely sorry to note your rating and feedback.
Kindly note that for receive amounts of BTC 0.0001 and lower, Luno charges an equivalent transaction fee.
If you receive BTC 0.0001 or above, you’ll have the full amount allocated to your wallet (in other words, no fees). But if you receive an amount lower than BTC 0.0001, you’ll be charged this equivalent receive fee.
We do this to combat something known as a dusting attack. You can learn more dusting attacks here.
This information can be found on our website under Fees>Sending and receiving crypto>Receive fees.
^CP
We're sincerely sorry to note your rating and feedback.
Kindly note that for receive amounts of BTC 0.0001 and lower, Luno charges an equivalent transaction fee.
If you receive BTC 0.0001 or above, you’ll have the full amount allocated to your wallet (in other words, no fees). But if you receive an amount lower than BTC 0.0001, you’ll be charged this equivalent receive fee.
We do this to combat something known as a dusting attack. You can learn more dusting attacks here.
This information can be found on our website under Fees>Sending and receiving crypto>Receive fees.
^CP
DV
Dave V's updateReviewer Update
09 Mar 2024, 19:16You have taken my money. A tiny amount. I know. But it was mine and you stole it under some rule you thought up. Don't do anything but give me my money, or I will continue telling the world what you have done to me.
DV
Dave V's update09 Mar 2024, 19:16
Reviewer Update
You have taken my money. A tiny amount. I know. But it was mine and you stole it under some rule you thought up. Don't do anything but give me my money, or I will continue telling the world what you have done to me.
Luno's replyOfficial
09 Mar 2024, 21:49Hi Dave,
We're sincerely sorry to hear you feel this way.
This is a security measure that has always been in place and this information is provided on our website here https://www.luno.com/help/en/articles/***.
It states the following:
It's free to receive cryptocurrency, except:
More information about exactly why we do this can be found here https://discover.luno.com/what-is-a-dusting-attack/
We trust this further informs you and we appreciate your understanding in this regard.
^CP
We're sincerely sorry to hear you feel this way.
This is a security measure that has always been in place and this information is provided on our website here https://www.luno.com/help/en/articles/***.
It states the following:
It's free to receive cryptocurrency, except:
- If you’re receiving Bitcoin and the amount received is lower than BTC 0.0001, an equivalent fee will be charged to combat dusting attacks.
More information about exactly why we do this can be found here https://discover.luno.com/what-is-a-dusting-attack/
We trust this further informs you and we appreciate your understanding in this regard.
^CP
Luno's reply09 Mar 2024, 21:49
Official
Hi Dave,
We're sincerely sorry to hear you feel this way.
This is a security measure that has always been in place and this information is provided on our website here https://www.luno.com/help/en/articles/***.
It states the following:
It's free to receive cryptocurrency, except:
More information about exactly why we do this can be found here https://discover.luno.com/what-is-a-dusting-attack/
We trust this further informs you and we appreciate your understanding in this regard.
^CP
We're sincerely sorry to hear you feel this way.
This is a security measure that has always been in place and this information is provided on our website here https://www.luno.com/help/en/articles/***.
It states the following:
It's free to receive cryptocurrency, except:
- If you’re receiving Bitcoin and the amount received is lower than BTC 0.0001, an equivalent fee will be charged to combat dusting attacks.
More information about exactly why we do this can be found here https://discover.luno.com/what-is-a-dusting-attack/
We trust this further informs you and we appreciate your understanding in this regard.
^CP
DV
Dave V's updateReviewer Update
10 Mar 2024, 21:17Dear Luno.
Can you please copy and paste my previous Bitcoin receipt history here? If what you are saying is true, surely I would have never done this before, Right? Just the dates and amounts. You will clearly see I have done this numerous times before. Let the truth speak for itself. Right? Return my money after that, or are you going to spit out the same lies to try and save face yet again? Even better, just give me my money back and then I will delete my account, and I promise never to use you again. Let's see if you can supply the truth.
Can you please copy and paste my previous Bitcoin receipt history here? If what you are saying is true, surely I would have never done this before, Right? Just the dates and amounts. You will clearly see I have done this numerous times before. Let the truth speak for itself. Right? Return my money after that, or are you going to spit out the same lies to try and save face yet again? Even better, just give me my money back and then I will delete my account, and I promise never to use you again. Let's see if you can supply the truth.
DV
Dave V's update10 Mar 2024, 21:17
Reviewer Update
Dear Luno.
Can you please copy and paste my previous Bitcoin receipt history here? If what you are saying is true, surely I would have never done this before, Right? Just the dates and amounts. You will clearly see I have done this numerous times before. Let the truth speak for itself. Right? Return my money after that, or are you going to spit out the same lies to try and save face yet again? Even better, just give me my money back and then I will delete my account, and I promise never to use you again. Let's see if you can supply the truth.
Can you please copy and paste my previous Bitcoin receipt history here? If what you are saying is true, surely I would have never done this before, Right? Just the dates and amounts. You will clearly see I have done this numerous times before. Let the truth speak for itself. Right? Return my money after that, or are you going to spit out the same lies to try and save face yet again? Even better, just give me my money back and then I will delete my account, and I promise never to use you again. Let's see if you can supply the truth.
Luno's replyOfficial
11 Mar 2024, 21:31Hi Dave,
Thanks for your response.
Please contact us https://t.co/dvxz6VSgjU and our support team will gladly assist you further with any questions or concerns you may have. ^LF
Thanks for your response.
Please contact us https://t.co/dvxz6VSgjU and our support team will gladly assist you further with any questions or concerns you may have. ^LF
Luno's reply11 Mar 2024, 21:31
Official
Hi Dave,
Thanks for your response.
Please contact us https://t.co/dvxz6VSgjU and our support team will gladly assist you further with any questions or concerns you may have. ^LF
Thanks for your response.
Please contact us https://t.co/dvxz6VSgjU and our support team will gladly assist you further with any questions or concerns you may have. ^LF
DV
Dave V's updateReviewer Update
13 Mar 2024, 11:30There you have it ladies and gentlemen They would rather try and sweep the truth under the mat, than have a happy client.
If I was anyone else, I would get away from this company last year, rather than yesterday.
No thanks, Luno. Don't want any more of your lies. Sad to see a legit company turn into this.
If I was anyone else, I would get away from this company last year, rather than yesterday.
No thanks, Luno. Don't want any more of your lies. Sad to see a legit company turn into this.
DV
Dave V's update13 Mar 2024, 11:30
Reviewer Update
There you have it ladies and gentlemen They would rather try and sweep the truth under the mat, than have a happy client.
If I was anyone else, I would get away from this company last year, rather than yesterday.
No thanks, Luno. Don't want any more of your lies. Sad to see a legit company turn into this.
If I was anyone else, I would get away from this company last year, rather than yesterday.
No thanks, Luno. Don't want any more of your lies. Sad to see a legit company turn into this.
DV
Dave V's updateReviewer Update
13 Mar 2024, 11:46When you read stuff like this: Luno's US owner DCG sued for '*****' in $1bn case One is not surprised> It's only a matter of time now before they go belly up.
DV
Dave V's update13 Mar 2024, 11:46
Reviewer Update
When you read stuff like this: Luno's US owner DCG sued for '*****' in $1bn case One is not surprised> It's only a matter of time now before they go belly up.
DV
Dave V's updateReviewer Update
08 May 2024, 11:30I have given up on this company. The proof is in the pudding. I have however found a decent exchange for South Africans that charge a tiny amount in fees compared to these guys.
Here is my link if you want to use it too.
https://www.valr.com/invite/VAU49EN8
Here is my link if you want to use it too.
https://www.valr.com/invite/VAU49EN8
DV
Dave V's update08 May 2024, 11:30
Reviewer Update
I have given up on this company. The proof is in the pudding. I have however found a decent exchange for South Africans that charge a tiny amount in fees compared to these guys.
Here is my link if you want to use it too.
https://www.valr.com/invite/VAU49EN8
Here is my link if you want to use it too.
https://www.valr.com/invite/VAU49EN8