JZ
Jörg Zwinscher
1 reviews | Active since Dec 2024
07 Dec 2024, 11:48
Luno
Can't withdraw money from my Luno Wallet, No matter what you do you can't get hold of a Human Being. Sent email to their customer service, they just don't get back to you?? I am trying to withdraw money, and it states, " Sorry for the Interruption" We could not complete the action. Frustrating to say the least.
Helpful (0)
Replies (6)0
Replies (6)
Luno's replyOfficial
07 Dec 2024, 15:42Hi Jörg, I am sorry that your experience hasn't met your expectations this time around.
Please note, we emailed you Today at 08:39 am but have not received feedback on our request. Kindly review the email sent for us to further assist you with this concern. ^EM
Please note, we emailed you Today at 08:39 am but have not received feedback on our request. Kindly review the email sent for us to further assist you with this concern. ^EM
Luno's reply07 Dec 2024, 15:42
Official
Hi Jörg, I am sorry that your experience hasn't met your expectations this time around.
Please note, we emailed you Today at 08:39 am but have not received feedback on our request. Kindly review the email sent for us to further assist you with this concern. ^EM
Please note, we emailed you Today at 08:39 am but have not received feedback on our request. Kindly review the email sent for us to further assist you with this concern. ^EM
JZ
Jörg Zwinscher's updateReviewer Update
07 Dec 2024, 16:49I haven't received an email from you, checked spam aswell, nothing, please re email me on ***
JZ
Jörg Zwinscher's update07 Dec 2024, 16:49
Reviewer Update
I haven't received an email from you, checked spam aswell, nothing, please re email me on ***
Luno's replyOfficial
08 Dec 2024, 11:35Hi Jorg, we've sent you another email. I'll also add the context of the email and once you have the documents, kindly forward them to ***:
For security reasons, we just need to confirm your identity before we can continue with your request.
Please reply to his message with a high-resolution photo of yourself holding both of the following in the same photo:
1. Your identity document, and
2. A handwritten note with today's date and the words For Luno Use Only written on it
Check out our Help Centre Article about taking a good selfie with ID here.
For security reasons, we just need to confirm your identity before we can continue with your request.
Please reply to his message with a high-resolution photo of yourself holding both of the following in the same photo:
1. Your identity document, and
2. A handwritten note with today's date and the words For Luno Use Only written on it
Check out our Help Centre Article about taking a good selfie with ID here.
Luno's reply08 Dec 2024, 11:35
Official
Hi Jorg, we've sent you another email. I'll also add the context of the email and once you have the documents, kindly forward them to ***:
For security reasons, we just need to confirm your identity before we can continue with your request.
Please reply to his message with a high-resolution photo of yourself holding both of the following in the same photo:
1. Your identity document, and
2. A handwritten note with today's date and the words For Luno Use Only written on it
Check out our Help Centre Article about taking a good selfie with ID here.
For security reasons, we just need to confirm your identity before we can continue with your request.
Please reply to his message with a high-resolution photo of yourself holding both of the following in the same photo:
1. Your identity document, and
2. A handwritten note with today's date and the words For Luno Use Only written on it
Check out our Help Centre Article about taking a good selfie with ID here.
JZ
Jörg Zwinscher's updateReviewer Update
08 Dec 2024, 18:42Please check my profile, you have my details.
I have been verified; I did this when I registered with LUNO in September 2021.
I honestly think it is a very small easy procedure to fix on your side, I have seen my Bank account number on my Luno wallet, when I press the BUY button, however when I press WITHDRAW its states "sorry for the interruption" We could not complete this action, I am sure you have received similar complaints like the one I have, JUST FIX IT FROM YOUR SIDE, I deposited money into my Luno Wallet the other day from my ABSA bank and that did not seem to be an issue.
I have been verified; I did this when I registered with LUNO in September 2021.
I honestly think it is a very small easy procedure to fix on your side, I have seen my Bank account number on my Luno wallet, when I press the BUY button, however when I press WITHDRAW its states "sorry for the interruption" We could not complete this action, I am sure you have received similar complaints like the one I have, JUST FIX IT FROM YOUR SIDE, I deposited money into my Luno Wallet the other day from my ABSA bank and that did not seem to be an issue.
JZ
Jörg Zwinscher's update08 Dec 2024, 18:42
Reviewer Update
Please check my profile, you have my details.
I have been verified; I did this when I registered with LUNO in September 2021.
I honestly think it is a very small easy procedure to fix on your side, I have seen my Bank account number on my Luno wallet, when I press the BUY button, however when I press WITHDRAW its states "sorry for the interruption" We could not complete this action, I am sure you have received similar complaints like the one I have, JUST FIX IT FROM YOUR SIDE, I deposited money into my Luno Wallet the other day from my ABSA bank and that did not seem to be an issue.
I have been verified; I did this when I registered with LUNO in September 2021.
I honestly think it is a very small easy procedure to fix on your side, I have seen my Bank account number on my Luno wallet, when I press the BUY button, however when I press WITHDRAW its states "sorry for the interruption" We could not complete this action, I am sure you have received similar complaints like the one I have, JUST FIX IT FROM YOUR SIDE, I deposited money into my Luno Wallet the other day from my ABSA bank and that did not seem to be an issue.
JZ
Jörg Zwinscher's updateReviewer Update
08 Dec 2024, 19:02The above Luno's reply, kindly forward them to********** what is ********, if this is an email address then please state it in letters, so that I can respond.
JZ
Jörg Zwinscher's update08 Dec 2024, 19:02
Reviewer Update
The above Luno's reply, kindly forward them to********** what is ********, if this is an email address then please state it in letters, so that I can respond.
JZ
Jörg Zwinscher's updateReviewer Update
09 Dec 2024, 11:04I have not received any email from you, please resend, you have my email address.
JZ
Jörg Zwinscher's update09 Dec 2024, 11:04
Reviewer Update
I have not received any email from you, please resend, you have my email address.