CS
Chrisjan S
1 reviews | Active since Mar 2024
20 Mar 2024, 12:40
Luno account locked and no responses.
I have been trying for 12 days to get my Luno account unlocked. I have had one piece of feedback from Luno and was told that my account would be sorted 9 days ago. Since then I have tried again and again to fix this, but no response. There is no option to call or WhatsApp and no way of tracking progress. Easily the worst CX experience I have ever had.
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Luno's replyOfficial
20 Mar 2024, 14:13Hi Chrisjan,
We're sincerely sorry to hear about your experience.
Kindly note that we don't offer call or Whatsapp support, but we do offer email and chat support.
With regard to your concern, we can confirm that it is with a specialized team that is currently looking into this, and they will further inform you via email accordingly.
We truly appreciate your patience in this regard and we look forward to resolving this.
^CP
We're sincerely sorry to hear about your experience.
Kindly note that we don't offer call or Whatsapp support, but we do offer email and chat support.
With regard to your concern, we can confirm that it is with a specialized team that is currently looking into this, and they will further inform you via email accordingly.
We truly appreciate your patience in this regard and we look forward to resolving this.
^CP
Luno's reply20 Mar 2024, 14:13
Official
Hi Chrisjan,
We're sincerely sorry to hear about your experience.
Kindly note that we don't offer call or Whatsapp support, but we do offer email and chat support.
With regard to your concern, we can confirm that it is with a specialized team that is currently looking into this, and they will further inform you via email accordingly.
We truly appreciate your patience in this regard and we look forward to resolving this.
^CP
We're sincerely sorry to hear about your experience.
Kindly note that we don't offer call or Whatsapp support, but we do offer email and chat support.
With regard to your concern, we can confirm that it is with a specialized team that is currently looking into this, and they will further inform you via email accordingly.
We truly appreciate your patience in this regard and we look forward to resolving this.
^CP