LK
Louis K
1 reviews | Active since May 2016
27 Jul 2023, 09:19
Luno account locked
Luno locked my account for sending too many Bitcoin to other addresses. Now I need to jump through hoops to get it unlock. Every time you speak to someone different and needless to say that my account is still lock. Please can someone just help me!!
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Luno's replyOfficial
27 Jul 2023, 12:58Hi Louis,
Thanks for contacting us and we sincerely apologize for this.
We have an extremely high-security anti-***** protocol. Therefore, whenever we see activity such as high-velocity crypto sends, it becomes a necessity to investigate the matter.
Kindly note that our specialised team is currently working on the case and will be in touch with you on the resolution and outcome of your account.
We thank you for your patience and cooperation with us this far.
^ UG
Thanks for contacting us and we sincerely apologize for this.
We have an extremely high-security anti-***** protocol. Therefore, whenever we see activity such as high-velocity crypto sends, it becomes a necessity to investigate the matter.
Kindly note that our specialised team is currently working on the case and will be in touch with you on the resolution and outcome of your account.
We thank you for your patience and cooperation with us this far.
^ UG
Luno's reply27 Jul 2023, 12:58
Official
Hi Louis,
Thanks for contacting us and we sincerely apologize for this.
We have an extremely high-security anti-***** protocol. Therefore, whenever we see activity such as high-velocity crypto sends, it becomes a necessity to investigate the matter.
Kindly note that our specialised team is currently working on the case and will be in touch with you on the resolution and outcome of your account.
We thank you for your patience and cooperation with us this far.
^ UG
Thanks for contacting us and we sincerely apologize for this.
We have an extremely high-security anti-***** protocol. Therefore, whenever we see activity such as high-velocity crypto sends, it becomes a necessity to investigate the matter.
Kindly note that our specialised team is currently working on the case and will be in touch with you on the resolution and outcome of your account.
We thank you for your patience and cooperation with us this far.
^ UG