AJ
Awie J
1 reviews | Active since Apr 2021
14 Apr 2021, 07:57
LUNO account hacked, URGENTLY need to regain access, NO RESPONSE FROM LUNO
Since my first Hello Peter review (10/4/2021) on Luno I have heard nothing back. I believe that my account has been hacked and I'm unable to regain access to my funds. It keeps asking for a 2FA code which I never set up myself. This is VERY URGENT. I have funds invested in my account which I have to regain access to. PLEASE RESPOND.
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
14 Apr 2021, 16:09Hi Awie,
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address on 12/04/2021.
Feel free to reach out to us if you have any questions.
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address on 12/04/2021.
Feel free to reach out to us if you have any questions.
^PD
Luno's reply14 Apr 2021, 16:09
Official
Hi Awie,
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address on 12/04/2021.
Feel free to reach out to us if you have any questions.
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address on 12/04/2021.
Feel free to reach out to us if you have any questions.
^PD
AJ
Until then please sign into your account and take these extra steps to add more security to your account:
Change your Luno password in SecurityChange your email password (if Gmail, see this guide)If you sign-in to Luno using social media such as Facebook, we recommend changing your password immediately.Enable two-factor authentication on your Luno accountRead these tips on securing your account
Don’t recognise this activity?
Secure your account immediately.
To the moon
Team Luno"
Please advise as to when your "customer success associate" will contact me. The URGENCY of this matter can not be overstated.
I quote from your recent response here on Hello Peter: "Your account security is our greatest priority". I believe this statement to be untrue. If my this was priority my issue would have been resolved WEEKS AGO.
Awie J's updateReviewer Update
16 Apr 2021, 10:01Thanks for your response LUNO, but my issue remains unresolved. Your "latest response to my ticket sent on 12/04/2021" is an AUTOMATED RESPONSE with which helps me in NO WAY AT ALL. Here it is:
"Thank you for reporting this suspicious activity. One of our customer success associates will be in touch to further assist you.Until then please sign into your account and take these extra steps to add more security to your account:
Change your Luno password in SecurityChange your email password (if Gmail, see this guide)If you sign-in to Luno using social media such as Facebook, we recommend changing your password immediately.Enable two-factor authentication on your Luno accountRead these tips on securing your account
Don’t recognise this activity?
Secure your account immediately.
To the moon
Team Luno"
Please advise as to when your "customer success associate" will contact me. The URGENCY of this matter can not be overstated.
I quote from your recent response here on Hello Peter: "Your account security is our greatest priority". I believe this statement to be untrue. If my this was priority my issue would have been resolved WEEKS AGO.
AJ
Awie J's update16 Apr 2021, 10:01
Reviewer Update
Thanks for your response LUNO, but my issue remains unresolved. Your "latest response to my ticket sent on 12/04/2021" is an AUTOMATED RESPONSE with which helps me in NO WAY AT ALL. Here it is:
"Thank you for reporting this suspicious activity. One of our customer success associates will be in touch to further assist you.Until then please sign into your account and take these extra steps to add more security to your account:
Change your Luno password in SecurityChange your email password (if Gmail, see this guide)If you sign-in to Luno using social media such as Facebook, we recommend changing your password immediately.Enable two-factor authentication on your Luno accountRead these tips on securing your account
Don’t recognise this activity?
Secure your account immediately.
To the moon
Team Luno"
Please advise as to when your "customer success associate" will contact me. The URGENCY of this matter can not be overstated.
I quote from your recent response here on Hello Peter: "Your account security is our greatest priority". I believe this statement to be untrue. If my this was priority my issue would have been resolved WEEKS AGO.