AJvR
Arnold Janse van Rensburg
1 reviews | Active since Jan 2016
11 Mar 2021, 10:06
Luno account blocked with no support.
My Luno account is blocked and I have logged tickets 2 - 3 weeks back and this issue is still not sorted out and I cant buy or sell. To get hold of them is basically impossible and if you log a ticket, you have to wait 8 days.
From the app I cant even read the correspondence they have send me, it just takes my back to a "mission interrupted" screen and when you click on contact us, it tells me I am ready to buy. Click on buy and guess what "your account is blocked.
I have tried to contacted them even on Facebook but they just don't respond.
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
12 Mar 2021, 06:25Hi Arnold,
Apologies for the delayed reply.
Our support team is currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
Kindly provide us with your ticket number so that we can look into this and have this issue escalated.
^TP
Apologies for the delayed reply.
Our support team is currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
Kindly provide us with your ticket number so that we can look into this and have this issue escalated.
^TP
Luno's reply12 Mar 2021, 06:25
Official
Hi Arnold,
Apologies for the delayed reply.
Our support team is currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
Kindly provide us with your ticket number so that we can look into this and have this issue escalated.
^TP
Apologies for the delayed reply.
Our support team is currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
Kindly provide us with your ticket number so that we can look into this and have this issue escalated.
^TP
AJvR
Arnold Janse van Rensburg's updateReviewer Update
12 Mar 2021, 14:34The problem is, after the first email, response takes weeks, then once the requested information is supp****, we have to wait another 5 - 10 business days.
First email was send 23 Feb, with response on 3 March to request info, which was supp**** via the app. The email did not give a reference number.
I've managed to click on reply via the help section, this route avoided the transmission error message.
The reference number given today via the app is ***.
First email was send 23 Feb, with response on 3 March to request info, which was supp**** via the app. The email did not give a reference number.
I've managed to click on reply via the help section, this route avoided the transmission error message.
The reference number given today via the app is ***.
AJvR
Arnold Janse van Rensburg's update12 Mar 2021, 14:34
Reviewer Update
The problem is, after the first email, response takes weeks, then once the requested information is supp****, we have to wait another 5 - 10 business days.
First email was send 23 Feb, with response on 3 March to request info, which was supp**** via the app. The email did not give a reference number.
I've managed to click on reply via the help section, this route avoided the transmission error message.
The reference number given today via the app is ***.
First email was send 23 Feb, with response on 3 March to request info, which was supp**** via the app. The email did not give a reference number.
I've managed to click on reply via the help section, this route avoided the transmission error message.
The reference number given today via the app is ***.