IH
Imraan H
1 reviews | Active since Aug 2015
04 Mar 2022, 14:54
Luno
I have been *****ently siphoned off my investment with Luno- They have no urgency to attend to this matter--Sure they did email and some1 did call me a few days after my email request for an urgent call- But the narrative is that they will not take responsibility- A supervisor was to have called me within 24hours- its now 30hours and no call- Luno has no contactable fone number and address in South Africa- 4 days have passed since I emailed the matter to them
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
04 Mar 2022, 16:14Hi Imraan,
We're sorry to hear that you haven't received feedback regarding this matter yet.
We can confirm that a supervisor will contact you shortly.
We appreciate your understanding and patience in this regard.
^CP
We're sorry to hear that you haven't received feedback regarding this matter yet.
We can confirm that a supervisor will contact you shortly.
We appreciate your understanding and patience in this regard.
^CP
Luno's reply04 Mar 2022, 16:14
Official
Hi Imraan,
We're sorry to hear that you haven't received feedback regarding this matter yet.
We can confirm that a supervisor will contact you shortly.
We appreciate your understanding and patience in this regard.
^CP
We're sorry to hear that you haven't received feedback regarding this matter yet.
We can confirm that a supervisor will contact you shortly.
We appreciate your understanding and patience in this regard.
^CP
IH
Imraan H's updateReviewer Update
10 Mar 2022, 11:51Luno support replies are evasive and apply delay tactics.They will not call at designated times-rather at inconvenient times when you are not adequately prepared to discuss the query.
They do not have a contactable fone number nor an address so the client is soley reliant on them calling you. One designated person will not handle your query- Their email response to urgencies is pathetic and horrific-- A week after my 1st incident I received a suspicious sms- I immediately emailed them-No reply was forthcoming so I had to send a reminder email- I got an irrelevant reply after 4.5days... I had to press the issue before getting a suitable reply.. thus showing that they have no urgency in protecting a client against possible *****.
They do not have a contactable fone number nor an address so the client is soley reliant on them calling you. One designated person will not handle your query- Their email response to urgencies is pathetic and horrific-- A week after my 1st incident I received a suspicious sms- I immediately emailed them-No reply was forthcoming so I had to send a reminder email- I got an irrelevant reply after 4.5days... I had to press the issue before getting a suitable reply.. thus showing that they have no urgency in protecting a client against possible *****.
IH
Imraan H's update10 Mar 2022, 11:51
Reviewer Update
Luno support replies are evasive and apply delay tactics.They will not call at designated times-rather at inconvenient times when you are not adequately prepared to discuss the query.
They do not have a contactable fone number nor an address so the client is soley reliant on them calling you. One designated person will not handle your query- Their email response to urgencies is pathetic and horrific-- A week after my 1st incident I received a suspicious sms- I immediately emailed them-No reply was forthcoming so I had to send a reminder email- I got an irrelevant reply after 4.5days... I had to press the issue before getting a suitable reply.. thus showing that they have no urgency in protecting a client against possible *****.
They do not have a contactable fone number nor an address so the client is soley reliant on them calling you. One designated person will not handle your query- Their email response to urgencies is pathetic and horrific-- A week after my 1st incident I received a suspicious sms- I immediately emailed them-No reply was forthcoming so I had to send a reminder email- I got an irrelevant reply after 4.5days... I had to press the issue before getting a suitable reply.. thus showing that they have no urgency in protecting a client against possible *****.
Luno's replyOfficial
10 Mar 2022, 12:18Hi Imraan,
We're sincerely sorry to hear about your experience.
We can confirm that we currently do not have a contactable phone number as we don't offer phone support. We currently only offer email and chat support.
We're able to see that our support team has since contacted you regarding this matter. Please ensure that you relay any further questions or concerns within your correspondence to the team, and they'll further assist you.
Thanks for your patience and understanding while we work to resolve this matter.
^CP
We're sincerely sorry to hear about your experience.
We can confirm that we currently do not have a contactable phone number as we don't offer phone support. We currently only offer email and chat support.
We're able to see that our support team has since contacted you regarding this matter. Please ensure that you relay any further questions or concerns within your correspondence to the team, and they'll further assist you.
Thanks for your patience and understanding while we work to resolve this matter.
^CP
Luno's reply10 Mar 2022, 12:18
Official
Hi Imraan,
We're sincerely sorry to hear about your experience.
We can confirm that we currently do not have a contactable phone number as we don't offer phone support. We currently only offer email and chat support.
We're able to see that our support team has since contacted you regarding this matter. Please ensure that you relay any further questions or concerns within your correspondence to the team, and they'll further assist you.
Thanks for your patience and understanding while we work to resolve this matter.
^CP
We're sincerely sorry to hear about your experience.
We can confirm that we currently do not have a contactable phone number as we don't offer phone support. We currently only offer email and chat support.
We're able to see that our support team has since contacted you regarding this matter. Please ensure that you relay any further questions or concerns within your correspondence to the team, and they'll further assist you.
Thanks for your patience and understanding while we work to resolve this matter.
^CP