LUNO

I transferred a large amount of cash to my Luno Wallet. When I tried to purchase Bitcoin it prompted for a password. As I hadn't used this service for a while I had forgotten my password. I then requested a password via the app. It then prompted me for my eamil address where the a link would be sent to amend my password. This was repeated numerously and still no email with the link. I have sent them a request via their website as well as still no response. I have money now sitting in the Luno wallet that I am unable to retrieve or transfer. Help I am scared that my money will be lost. They do not send emails or reply to your requests via their website.