AJ
Awie J
1 reviews | Active since Apr 2021
10 Apr 2021, 15:33
Locked out of my Luno account with NO RESPONSE from Luno customer service
I believe that my Luno account might have been hacked. I've been desperately trying to regain access to my account but it keeps asking for a 2 factor authentication code that I never set up myself. I've logged this issue numerous times on Luno's customer service platform but I haven't received a single reply. Only an automated message saying that Luno would contact me shortly. I have to regain access the my funds URGENTLY.
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Replies (2)
Luno's replyOfficial
12 Apr 2021, 12:35Hi Awie,
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address.
Feel free to reach out to us if you have any questions.
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address.
Feel free to reach out to us if you have any questions.
^PD
Luno's reply12 Apr 2021, 12:35
Official
Hi Awie,
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address.
Feel free to reach out to us if you have any questions.
We're sorry to hear that this happened.
Your account security is our greatest priority and our Support team placed a precautionary lock on your account soon after receiving your report. Please see our latest response to your ticket which was sent to your email address.
Feel free to reach out to us if you have any questions.
^PD
AJ
Awie J's updateReviewer Update
16 Apr 2021, 10:37"Please see our latest response to your ticket which was sent to your email address." Your response to my email address is an automated message. My issue remains unresolved. PLEAS PRIORITISE!!!!!!!!
AJ
Awie J's update16 Apr 2021, 10:37
Reviewer Update
"Please see our latest response to your ticket which was sent to your email address." Your response to my email address is an automated message. My issue remains unresolved. PLEAS PRIORITISE!!!!!!!!