Locked out of account stuck in endless support loop regarding phone number change with no resolution [Ticket #***]

I am locked out of my Luno account because my phone number changed, preventing me from resetting my password.

Every support response I receive (Ticket #***) is a standard automated reply instructing me to update my details from within account settings. This is impossible while locked out. I have been struggling with this issue since 14 September with extremely poor service from your support team (Kayleigh). The Chatbot Toshi is of no use in this matter either.

I require a human support representative to process manual identity verification (selfie with ID and handwritten note) so my phone number can be updated and my access restored.

A formal complaint has been emailed to ***. Please reach out directly to resolve this ticket.