Locked my luno account

Apr 2021, 15:33 Locked out of my Luno account with NO RESPONSE from Luno customer service I believe that my Luno account might have been hacked. I've been desperately trying to regain access to my account but it keeps asking for a 2 factor authentication code that I never set up myself. I've logged this issue numerous times on Luno's customer service platform but I haven't received a single reply. Only an automated message saying that Luno would contact me shortly. I have to regain access the my funds URGENTLY.