DK
Dimitar K
1 reviews | Active since Mar 2013
19 May 2021, 04:35
Locked account, no response to messages.
I reported a suspected ********** transaction to Luno, they rep**** almost immediately to my query and proceeded to lock my account.
Now, I cannot perform any actions in my account and I cannot unlock it either, I'm also fully verified so I cant do anything there either, I cant even delete my account and register again.
I've messaged them 3 days ago now and got no response, there's almost no communication channels that can be taken to get support. Don't report any issues on this app if you want to have access to your own money.
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Luno's replyOfficial
19 May 2021, 11:24Hi Dimitar,
Apologies for the frustration this has caused you.
I can confirm that a member of the Luno team has responded to your support ticket. Please follow the steps outlined in the email. Once completed, you can respond directly to the email sent from us.
^LP
Apologies for the frustration this has caused you.
I can confirm that a member of the Luno team has responded to your support ticket. Please follow the steps outlined in the email. Once completed, you can respond directly to the email sent from us.
^LP
Luno's reply19 May 2021, 11:24
Official
Hi Dimitar,
Apologies for the frustration this has caused you.
I can confirm that a member of the Luno team has responded to your support ticket. Please follow the steps outlined in the email. Once completed, you can respond directly to the email sent from us.
^LP
Apologies for the frustration this has caused you.
I can confirm that a member of the Luno team has responded to your support ticket. Please follow the steps outlined in the email. Once completed, you can respond directly to the email sent from us.
^LP