TA
Talha A
1 reviews | Active since Dec 2010
16 Nov 2021, 16:12
Locked account and no feedback
A deposit from my bank account was incorrectly flagged as **********. Despite providing Luno with all requested supporting documents, and attempting to contact them daily, they've refused to get back to me for over 4 days now. This has been ongoing for 10 days
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Replies (3)0
Replies (3)
Luno's replyOfficial
16 Nov 2021, 16:44Hi Talha,
We apologise for any inconvenience you have experienced.
We've had a look and can confirm that a member of the Luno team has responded to your support ticket as they are attempting to contact you.
Please check your emails and get back to us so that we can assist you further.
Thank you very much.
We apologise for any inconvenience you have experienced.
We've had a look and can confirm that a member of the Luno team has responded to your support ticket as they are attempting to contact you.
Please check your emails and get back to us so that we can assist you further.
Thank you very much.
Luno's reply16 Nov 2021, 16:44
Official
Hi Talha,
We apologise for any inconvenience you have experienced.
We've had a look and can confirm that a member of the Luno team has responded to your support ticket as they are attempting to contact you.
Please check your emails and get back to us so that we can assist you further.
Thank you very much.
We apologise for any inconvenience you have experienced.
We've had a look and can confirm that a member of the Luno team has responded to your support ticket as they are attempting to contact you.
Please check your emails and get back to us so that we can assist you further.
Thank you very much.
TA
Talha A's updateReviewer Update
17 Nov 2021, 14:38It's almost a day later and still no communication
TA
Talha A's update17 Nov 2021, 14:38
Reviewer Update
It's almost a day later and still no communication
Luno's replyOfficial
17 Nov 2021, 16:09Please rest assured that our team is reviewing your request and will respond as soon as possible.
We appreciate your patience while we resolve this for you.
We appreciate your patience while we resolve this for you.
Luno's reply17 Nov 2021, 16:09
Official
Please rest assured that our team is reviewing your request and will respond as soon as possible.
We appreciate your patience while we resolve this for you.
We appreciate your patience while we resolve this for you.