1 reviews | Active since May 2018
Locked account 2 weeks
I'm truly at loss of words to describe my experiences with Luno support and how they choose to communicate with their clients. My account has been locked now for almost 2 weeks. I have sent numerous emails to support, but they read 1 email after 3 days and respond in a manner that does not help me at all. I don't understand why they don't read all my emails at once understand my case instead of reading 1 email. Support requested me to log off and log in again, I battled with that as I had forgotten my password, but subsequently reset it and logged into my account. I have sent them emails to this effect so that they can unlock my account. They will respond again after 3 days or so and I don't know what they will say this time around. I'm totally frustrated because they don't follow up on the issue immediately after you respond to them to have the matter resolved speedily. At this rate it will take whole month to resolve this issue
We regret that you feel this way.
Our Support Team is working hard to provide you with the most effective support despite extraordinary circumstances.
We are currently also facing high contact volumes which means that our response time is slower than usual. We apologize for the delay and appreciate your patience while we work to get to you. Rest assured that your query has been escalated to the relevant department.
They will be in touch with you as soon as possible.
^SB
We regret that you feel this way.
Our Support Team is working hard to provide you with the most effective support despite extraordinary circumstances.
We are currently also facing high contact volumes which means that our response time is slower than usual. We apologize for the delay and appreciate your patience while we work to get to you. Rest assured that your query has been escalated to the relevant department.
They will be in touch with you as soon as possible.
^SB
Thank you for updating us and we're sorry to hear that this has happened!
Your security is incredibly important to us, so we've temporarily locked your Luno account on 1/4/2022 to secure your funds. This will prevent the '*******' from having further access to your account.
Our support team has received your emails, and we are aware of the issue. We ask that you kindly work with us toward regaining sole access to your account and unlocking it.
Thanks for your understanding.
^ UG
Thank you for updating us and we're sorry to hear that this has happened!
Your security is incredibly important to us, so we've temporarily locked your Luno account on 1/4/2022 to secure your funds. This will prevent the '*******' from having further access to your account.
Our support team has received your emails, and we are aware of the issue. We ask that you kindly work with us toward regaining sole access to your account and unlocking it.
Thanks for your understanding.
^ UG