NV
Nicolene V

1 reviews | Active since Feb 2022

14 Jul 2022, 20:24

Lisa luno

Lisa Nkosi from South Africa is working for Luno. She advertising herself to make huge profits for you. But believe me fellow south African people she is a **** and keeps on demanding more money while you just made an deposit. So fellow south African people while you invest your hard earned money with her it actually goes towards her new flashy red car she just bought. And living in a posh house. She does not care about wether you have food to eat or what. She is a ***** and a big *******. Don't and I repeat don't invest money with any form of luno company. They are the biggest *****'s

0
Replies (3)
Luno
Luno's reply14 Jul 2022, 23:10
Official
Hi Nicolene,

It's important to keep in mind that Luno is not affiliated with any third-party organisations, trading or investment schemes. We don't offer investment or financial advice, and we don't have any traders working for us on social media.

I'm truly sorry to hear that this happened to you! Here's what you can do next:

Step 1:
Secure your Luno account by following the steps in the link here. It's very important that you're the only person who can access your account.

Step 2:
We encourage you to report the incident to your local police so that they can investigate the matter further. Should the police require information from Luno, you can ask them to contact us directly at ***, so that we can assist them in their investigation.

Step 3:
We don't want anything like this to happen to you again in future, so if you'd like more information about what ****s in the cryptocurrency space usually look like, please visit our Help Centre here.

Please note that the blockchain works in such a way that cryptocurrency transactions are not reversible. This means, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet. 

^SB

Best regards,

NV
Nicolene V's update15 Jul 2022, 00:28
Reviewer Update
All you people can do and say is excuses. But what do you expect. Let's ***** from hard earn south African people.you must just remember God is not asleep. You are going to loose everything. Don't ***** from poor people
Luno
Luno's reply15 Jul 2022, 09:32
Official
Hi Nicolene,

We're sincerely sorry to hear about your experience. 

What you have shared above sounds as though you are being contacted by a representative of a ****, or by someone promising unrealistic returns, claiming to be affiliated with Luno.

Luno is not affiliated with any third-party organisations, traders, trading and/or investment schemes and will never encourage you to send funds to any scheme. Luno also does not give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits or ask you to deposit large sums of money to withdraw your profits.
It's of utmost importance that you keep in mind that unfortunately, there are many ****s in the cryptocurrency industry that will promise huge or instant returns. Luno does not operate in this way at all since each customer is able to freely decide when and how much they would like to deposit or transact.

Please keep in mind that there are no guaranteed returns from investing in cryptocurrency and that exchanges do not set the prices of cryptocurrency. The price of cryptocurrency is unpredictable and constantly changing.
For more details on how to recognise and avoid such ****s, please read our Help Centre article on cryptocurrency ****s and schemes:https://www.luno.com/help/articles/***https://www.luno.com/help/articles/***
Thanks for your understanding. 

^CP

Best regards,