Lack of support.

I have two Outlook addresses, one for my Luno account and another for personal use. Recently, Microsoft blocked my Outlook account linked to Luno, so I decided to switch my Luno email to my personal address.

I reached out to Allan from Luno Support, asking to change my email to my personal one so I could access the Luno wallet website. I mentioned that I was still able to receive Luno's security OTP emails through Outlook when logging in. However, he hasn't responded for two days. I followed up by submitting a support message through the Luno support website, where I received the reference code ***, but I’m still waiting for a response.

I’m not happy with their service because of the ongoing silence and lack of answers. Have you seen that you have more than 600 one-star ratings from your customers? I hope this encourages you to find a solution for this issue.

Thank you.