SB
Shafieka B

1 reviews | Active since Jul 2021

17 Aug 2021, 09:35

Just want to reap from my PROFIT

Good Morning. A real worrisome experience with Luna Investment, I made an investment of $100, registered and everything and I was then appointed a trader who traded for on Extremecryptofx for two days and accumulated over $2000, however when it was time to withdraw my profits I was told by the traders that I need to pay a verification fee $550, of which they failed to inform prior to making investment and now I can't afford to pay and reap benefits of my profit until my first withdrawel. This is so unfair they make you all excited for what???, yes I know it was a risk and I did research, spoke to so many at different companies relating investments. Some says no extra fees once registered and some says it's needed, it's frustrating as I'm a single parent with kids and hoped to give them a better future by doing this investment, reaping the fruits of it given today's economic situation. I used their social grant money and now I'm literally financially *****ed. They like an insurance company, you pay all the time a monthly installment but when need to claim then you must pay an access fee and if you don't have the access they don't fix or pay out although you pay every single month, so frustrating

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Replies (2)
Luno
Luno's reply17 Aug 2021, 14:12
Official
Hi,

We're so sorry to hear about this. You did the right thing by reaching out because what you have shared above makes it sound as though you are being contacted by a representative of a ****, or by someone promising unrealistic returns, posing as Luno.

Luno is not affiliated with any third-party organisations, trading and/or investment schemes and will never encourage you to send funds to any scheme. Luno does not give financial or trading advice and we do not manage your account for you. We also don't advertise guaranteed profits or ask you to deposit large sums of money to withdraw your profits.

If you’ve sent funds from your Luno account to a third-party organisation, trading, or investment scheme, please report the relevant transactions made from your account. Please share all the details of your experience with our support team directly and they'll help you to investigate further:
https://www.luno.com/help/report/new/40

^CT
SB
Shafieka B's update17 Aug 2021, 15:42
Reviewer Update
Hi Luno Investment
Thank you for taking out your time to read about my experience. The people that I dealt with she goes as Jessica Richard's and her so called Trader is Peter Schiff.I tried to get in contact via my Luno Account now but I'm not sure which icon to use.. I massaged Jessica Richard's a few minutes ago asking her if she could help me to even with draw my deposit from Extremecrypto.but she said that once it's in my account nobody can access it.. The following is her replies [8/17, 13:47] Jessica Investment: The money is already in your trading account
[8/17, 13:47] Jessica Investment: If your trading account is not verified ✅ you can't withdraw it out okay